What are the responsibilities and job description for the Contact Center Representative (Fulltime, in-office) position at MetaSource?
Description
The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other written communications.
Schedule: open availability and you may be assigned to one of the shifts below
- Monday – Friday 11:00 AM – 8:00 PM
- Monday – Thursday 8:00 AM – 5:00 PM; Saturday 8:00 AM – 4:00 PM
- Training: (2-3 Weeks)
Location: In-Office; Bristol, PA
Pay: $14.00 per hour and an additional $0.50 per hour if you are scheduled for Saturday.
Bonus: Additional incentives for exceeding performance targets.
Benefits: Full-Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more
Responsibilities:
- Resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program.
- Provides the customer with product and service information via phone, email, and or letter.
- Identifies, researches, and resolves customer issues using computer systems.
- Maintains current understanding of expectations through training.
- Partners with the customer service team to meet goals and exceed expectations.
Requirements
- At least 18 years of age, at least high school level education, and fluent in English.
- Contact Center experience preferred.
- Ability to multitask.
- Ability to type 35 words per minute.
- Effective communication skills.
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
Salary : $14
