What are the responsibilities and job description for the Delivery Ops - Print Production Associate-Legal position at Metasys Technologies?
Once selected you should be eligible pass through the Drug Test, and Background Test.
Print Production Associate-Legal
Huntsville, Client 35805
12 Months Contract
Shift timing : Monday to Friday 8 : 00am to 5 : 00pm
Driving is required (range 25-50% / )
ESSENTIAL FUNCTIONS :
- Perform basic copying, faxing, printing and scanning functions
- Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications
- Pro-actively manage consumables and supplies using the Days Of Supply calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform basic equipment problem diagnosis
- Serve as the primary customer contact for equipment support and service
- Coordinate Move / Add / Change (MAC) process
- Perform Data Entry for activity and asset tracking - Provide on-going end user training on equipment
- Point of contact for equipment removal and delivery- Contact service as required (Client and 3rd party)
- Utilize Client web-based applications as required - Driving (if required for duties)
- Download and install printer drivers on end-user equipment - Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource - Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions
- Manage and maintain on-site parts inventory using PM4
- Ensure SLAs are adhered to per SOW
- Physical device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File / Email, etc.)
- Monitor / apply current patches - Non-Client device management as required
- Perform remote device monitoring and remote solve (Client Device Management)
- Identify and promote Client Office Solutions
SKILLS :
EXPERIENCE : - Knowledge of the legal process - 1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION : Minimum High School diploma or equivalent
EDUCATION VERIFICATION : Yes
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
