What are the responsibilities and job description for the Front Desk Supervisor position at Method Co.?
About the Role:
The Front Desk Supervisor at The Pinch Hotel plays a crucial role in ensuring a seamless guest experience from check-in to check-out. This position is responsible for overseeing the front desk operations, managing staff, and maintaining high standards of guest service. The supervisor will also handle guest inquiries and resolve any issues that may arise, ensuring that all guests feel valued and attended to. Additionally, this role involves training and mentoring front desk staff to uphold the hotel's reputation for excellence. Ultimately, the Front Desk Supervisor is key to creating a welcoming atmosphere that encourages repeat visits and positive reviews.
Minimum Qualifications:
- High school diploma or equivalent; additional education in hospitality management is a plus.
- Proven experience in a front desk or guest service role, preferably in the hospitality industry.
- Strong knowledge of front office operations and familiarity with Opera or similar property management systems.
Preferred Qualifications:
- Previous supervisory experience in a hotel or similar environment.
Responsibilities:
- Supervise daily front desk operations, ensuring all tasks are completed efficiently and accurately.
- Train, mentor, and evaluate front desk staff to enhance their performance and service delivery.
- Handle guest check-ins and check-outs, ensuring a smooth and pleasant experience for all guests.
- Address and resolve guest complaints and issues promptly, using sound judgment and problem-solving skills.
- Maintain confidentiality of guest information and ensure compliance with hotel policies and procedures.
Skills:
The required skills for this role are essential for managing reservations and guest check-ins efficiently. Strong guest service skills are utilized daily to create a welcoming environment and address any guest concerns effectively. Maintaining confidentiality of information is critical, as the supervisor will handle sensitive guest data and ensure compliance with privacy regulations. Problem-solving skills are frequently applied to resolve guest issues and improve overall service quality. Additionally, the ability to use sound judgment is vital in making decisions that enhance guest satisfaction and uphold the hotel's standards.
