What are the responsibilities and job description for the Client Services Manager position at Method HRM?
Job Description
Job Description
Step into a thrilling role as a Client Services Manager with a dynamo company in the heart of Dallas! Imagine harnessing your skills in a forward-thinking environment where innovation meets exceptional customer care. You'll lead a passionate team, helping reshape healthcare experiences for our clients while having fun along the way. What's more?
You'll be part of a vibrant community that values integrity and excellence, making a real impact on people's lives every day. Elevate your career in an exciting position that promises personal and professional growth, coupled with the energy of an enthusiastic team!
Let us introduce ourselves
We are a dynamic and growing Professional Employer Organization (PEO) with 40 clients and 1500 worksite employees. We are seeking a highly skilled and experienced Manager of Client Services to join our team and lead our client service operations during this exciting period of growth.
What's your day like?
As a new Client Services Manager, your day-to-day will be both dynamic and fulfilling! You'll begin each day by reviewing client feedback and interacting with various departments to ensure seamless service delivery. Engage in regular check-ins with clients, identifying their needs and concerns while advocating for their best interests. Every day presents an opportunity to innovate; brainstorming solutions with your team to enhance our customer-centric approach will be central to your role. You'll manage and prioritize client inquiries, ensuring they receive timely resolutions and exceptional support.
Additionally, expect to track metrics related to client satisfaction and service delivery, presenting insights to drive continuous improvement. Collaborating with your colleagues, you'll cultivate a positive and energetic workplace atmosphere, all while demonstrating our core values of excellence and empathy. Your commitment will play a vital role in upholding the integrity of our services!
Requirements for this Client Services Manager job
- To thrive as a Client Services Manager, you'll need a robust skill set tailored for success.
- A bachelor's degree in business administration, Human Resources, or a related field is essential, complemented by 5 to 7 years of experience in client service management, including at least 3 years in a leadership role.
- Your strong grasp of federal, state, and local client service regulations will ensure compliance and excellence in service delivery.
- Exceptional analytical and problem-solving skills are vital, enabling you to tackle challenges effectively.
- In our fast-paced environment, the ability to manage multiple projects and priorities is crucial.
- You'll need outstanding communication and interpersonal skills to build relationships and motivate your team.
- Hands-on experience with client service systems and HRIS will set you apart, while a Certified Client Service Professional (CCSP) credential or experience in senior living is an added bonus.
- Join our team today!
If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!
