What are the responsibilities and job description for the IT Designated Site Desktop Support Technician position at Methodist Family Health?
Job Details
Description
Responsibilities
Assist staff to resolve computing issues as needed, on location and in person.
Monitor help desk for tickets needing attention, returning email, and speaking on the phone.
Create and/or address work tickets submitted directly by staff or via automation
Performs other related tasks as assigned by the Director of Technology Services or other applicable personnel in charge.
Qualifications
High School Diploma or equivalent required.
Prior experience in a Service Desk, Help Desk, or direct customer service/technical support role in an unscripted call-center environment, or experience with IT/IS in a clinical environment helpful.
Good working knowledge of desktop hardware and software, Microsoft Office applications, cloud-based internet applications such as Office 365, Microsoft Windows operating systems and remote support tools.
Must have basic computer networking skills including some experience with switches, routers and network cabling, wired and wireless.
Experience with computer peripherals such as scanners, signature pads and network copier/printers.
Strong customer service and verbal communication skills.
Willingness to work 40 hours per week, within the hours of 12am and 1159pm US CST TIME.
Must be aware of and agree to work off-hours including the possibility of holidays.
Must be able to work unsupervised, have a courteous and helpful attitude and a willingness to learn.
Must have reliable transportation.
Some intrastate travel possible at times to provide personal level of service and repair.
Must have a valid Arkansas Driver’s License and able to be covered under Methodist Family Health’s auto insurance.
Requires the strength and stamina to perform duties.
Must be physically capable to receive verbal and written directions.
Must be physically capable of sitting and/or standing for several hours at a time.
Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools or controls.
Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment.
Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items.
Must be willing and able to work with all employees of Methodist Family Health.
Flu shot is mandatory and required for all positions (subject only to qualified exemptions).
Personal residence must be within reasonable driving distance (less than 1 hour) of assigned MFH location and agree to continue to reside within this reasonable distance while employed with MFH.
Description
Responsibilities
Assist staff to resolve computing issues as needed, on location and in person.
Monitor help desk for tickets needing attention, returning email, and speaking on the phone.
Create and/or address work tickets submitted directly by staff or via automation
Performs other related tasks as assigned by the Director of Technology Services or other applicable personnel in charge.
Qualifications
High School Diploma or equivalent required.
Prior experience in a Service Desk, Help Desk, or direct customer service/technical support role in an unscripted call-center environment, or experience with IT/IS in a clinical environment helpful.
Good working knowledge of desktop hardware and software, Microsoft Office applications, cloud-based internet applications such as Office 365, Microsoft Windows operating systems and remote support tools.
Must have basic computer networking skills including some experience with switches, routers and network cabling, wired and wireless.
Experience with computer peripherals such as scanners, signature pads and network copier/printers.
Strong customer service and verbal communication skills.
Willingness to work 40 hours per week, within the hours of 12am and 1159pm US CST TIME.
Must be aware of and agree to work off-hours including the possibility of holidays.
Must be able to work unsupervised, have a courteous and helpful attitude and a willingness to learn.
Must have reliable transportation.
Some intrastate travel possible at times to provide personal level of service and repair.
Must have a valid Arkansas Driver’s License and able to be covered under Methodist Family Health’s auto insurance.
Requires the strength and stamina to perform duties.
Must be physically capable to receive verbal and written directions.
Must be physically capable of sitting and/or standing for several hours at a time.
Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools or controls.
Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment.
Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items.
Must be willing and able to work with all employees of Methodist Family Health.
Flu shot is mandatory and required for all positions (subject only to qualified exemptions).
Personal residence must be within reasonable driving distance (less than 1 hour) of assigned MFH location and agree to continue to reside within this reasonable distance while employed with MFH.
