Manager, Identity & Access Management

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The IAM manager position is an advanced role requiring leadership and team management skills, along with technical expertise. The IAM manager leads a team of individuals in architecture, engineering, administration and governance tasked with ensuring IAM services are applied to corporate-managed assets as well as vendors and other third-party entities. The role requires ensuring that a large, multi-faceted IAM program is in place governing provisioning, access, single sign-on (SSO), directory services and technical integrations, as well as supporting behavioral analytics.

The ideal candidate is technical and possesses at least five years’ experience in technology and security administration across large heterogeneous networks, including third-party entities. Additionally, as a senior member of the team, the role requires leadership skills to coach and mentor less experienced staffers. The IAM manager is expected to manage the team and execute the security strategy as directed by the CISO. Consequently, the IAM manager must identify and effectively communicate an actionable workload for team members that adheres to business initiatives – balancing business risk and IAM security best practices. The IAM manager is a subject matter expert for colleagues and is expected to deliver on line-of-business expectations.

Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Provide oversight and leadership of key strategies related to Identity and Access Management (IAM) and manage and lead staff of IAM analysts. Identify, analyze, and manage risks associated with IAM and provide metrics and reporting to ensure IAM services are meeting business objectives. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What You Will Do

• Manage, lead, and mentor Identity and Access Management team.
• Provide oversight and leadership of key strategies related to IAM.
• Work with stakeholders in designing and implementing IAM solutions and identify, assess, analyze, and manage risks and control gaps associated with IAM.
• Research and understand industry standards, best practices, and regulatory requirements related to IAM and apply that knowledge to recommend IAM-related process improvements.
• Develop and provide metrics and reporting related to IAM to ensure the quality of the IAM processes are meeting business objectives.
• Advise and assist the Information Security Officer on specific high-impact issues and projects when requested, including developing and managing budget as it relates to IAM.
  
  

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Associate's Degree
• Bachelor's Degree Computer sciences
• Bachelor's Degree Information Technology
  
  

Work Experience Requirements

• 3-5 years Information Security
• 5-7 years Management
  
  

Licenses And Certifications Requirements

• Certified Information Security Manager - Information Systems Audit and Control Association
• Certified Information Systems Security Professional - International Information System Security Certification Consortium
• CISA Issuer -TBD
• Credentialed in one or more of the following: Security , Issuer -TBD
• GSEC Issuer -TBD
• SSCP Issuer -TBD
  
  

Knowledge, Skills And Abilities

• Extenstive knowledge and ability to assess a situation, seeks multiple perspectives, and, if necessary, gathers more information to arrive at an appropriate solution.
• Advanced knowledge of process improvement, and have ability to review processes and using judgment and experience to recommend new and innovative processes.
• Thorough understanding of modern identity and access management industry trends and best practices and ability to use industry tools to develop and manage effective processes.
• Advanced knowledge of current cybersecurity technologies and practices and their relationship to IAM
• Advanced understanding of identity vs. authentication vs. access control elements and how they work together
• Advanced knowledge of multiple authentication techniques
• Advanced knowledge of the OSI (Open Systems Interconnection) model and its relationship to IAM
• Advanced knowledge and experience managing modern tools such as IAM systems, privileged account management, etc.
• Advanced risk management knowledge and the ability to effectively communicate risk to stakeholders
• Advanced ability to use industry tools to develop and manage effective processes.
• Ability to manage time and tasks in a rapidly changing and fast paced environment.
• Ability to communicate with end users, vendors, and management effectively and ability to document procedures and processes.
• Good situational awareness, problem solving skills, and an ability to lead and supervise complex people, process, and technology ideas, solutions, and recommendations across technical and non-technical management teams, vendors, partners, and staff.
• Ability to manage several broad scoped projects at one time.
  
  

Supervision Provided by this Position

• Supervises Associates, contractors and vendors.
  
  

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• Frequent travel between various MLH Facilities and locations.
• The Associate has 24 hours accountability for assigned area.
  
  

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education

Associate's Degree, Bachelor's Degree: Computer sciences (Required), Bachelor's Degree: Information Technology, High School Diploma or Equivalent

Work Experience

Information Security, Management

Certifications

• , Certified Information Security Manager - Information Systems Audit and Control Association, Certified Information Systems Security Professional - International Information System Security Certification Consortium
  
  

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.