What are the responsibilities and job description for the Operational Risk Management-Operational Risk Specialist position at MetLife Services and Solutions, LLC?
Description and Requirements
The Team You Will Join
MetLife is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Independent from the lines of business, Global Risk Management ("GRM"), led by the Chief Risk Officer, collaborates and coordinates across all lines of business and risk committees to ensure that material risks are properly identified, measured, aggregated, reported, and managed across the Company. GRM oversees MetLife's financial and non-financial risks to support responsible growth and ensure we deliver on our promises to customers and stakeholders. GRM accomplishes this through proactive advice, independent and effective challenge, and through implementation and enforcement of guardrails.
MetLife's Operational Risk Management ("ORM") function within Global Risk Management is responsible for the design and implementation of company-wide policies, frameworks and tools enabling appropriate management of non-financial risks throughout the organization. ORM partners closely with various stakeholders across the enterprise to implement strong processes and effective controls, as well as to foster and embed a strong risk culture.
The Opportunity
We are seeking a Operational Risk Specialist, reporting to the Head of ORM - Technology, Third-Party and Resilience. The Operational Risk Specialist will be responsible for providing risk advisory and challenge of Data, AI, and Cybersecurity risks and building risk discipline capabilities within these categories. Specifically, he / she will partner closely with the Global Technology and Operations organization and other risk functions to ensure appropriate risk coverage, governance, and reporting. The successful candidate will help manage ongoing adherence and drive maturity to the Non-Financial Risk (NFR) framework designed to enable effective risk identification, assessment, oversight, and escalation.
Key Responsibilities :
- Serve as a domain risk advisor to key stakeholders within the 1 st and 2 nd lines of defense.
- Lead the development and implementation of risk discipline capabilities and operating model.
- Support ORM programs including Non-Financial Risk Assessments, Risk Event Collection and Reporting, Key Risk Indicator identification and management, and Issue Management.
- Collaborate with technology and control functions to provide guidance and effective challenge in identification and management of operational risks.
- Advise on risk mitigation strategies and oversee remediation of material issues.
- Partner with technology leaders to monitor effective key risk indicators, thresholds, and escalation processes.
- Lead or participate in cross-functional strategic projects providing risk advisory.
- Lead deep dive targeted risk reviews within the portfolio
- Analyze assessment results to identify themes / trends for executive awareness and reporting.
- Foster relationships with 1st line management and other risk and control partners (privacy, model risk, data and information security, etc.)
- Remain current with industry operational risk trends, emerging technology risks, and regulatory areas of focus.
- Drive single pane view of risk through integration and alignment with the three lines of defense.
What You Need to Succeed (Required Qualifications)
What Can Give You an Edge (Additional Skills)
Leadership Competencies :
Thinks Strategically - Sets direction aligned to the company's strategy, applying external and global perspective to meet local and global needs.
Motivates People - Gains people commitment to achieve business objectives through clear communication of the company's vision and flexing leadership styles to inspire high performance.
Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse, and multi-functional teams to successfully drive business objectives.
Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
Models our Values - Creates a culture that promotes the company's values and standards through role modeling, accountability, and ownership of decisions.
Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change, and ensuring high standards.
The salary range for applicants for this position is $109,800 - $146,400.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical / prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity / Disability / Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
109,800 - $146,400
Salary : $109,800 - $146,400
