What are the responsibilities and job description for the Office/Inspections Coordinator position at Metro Fire + Security?
Job Description
Job Description
Description : Company
Metro Fire Equipment Inc. has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.
From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.
Great company culture and room for growth.
The Coordinator is Metro Fire’s first point of contact for non-emergency calls. The Coordinator will primarily be responsible for monitoring routes, transferring messages, and scheduling technicians. To be able to excel in this position, the desired candidate is able to multi-task in stressful conditions, has excellent communication skills, and has strong organizational and interpersonal skills.
Responsibilities
Candidate will perform a variety of customer service, dispatching, and administrative duties required for scheduling life safety systems inspections
Coordinating the scheduling of inspections based on scheduling and compliance requirements
Answer non-emergency calls / emails and document important information through company software
Respond to any issues and follow-up by coordinating with appropriate technicians and / or departments
Help reassign work as needed, making judgments based on current workloads and priorities
Use phone and computer system to direct technicians to the appropriate sites
Verify all dispatched tickets are completed
Review inspection reports for accuracy and identify any issues
Perform other related duties as assigned or required
Requirements :
High school diploma / GED
1 year prior, relevant work experience, specifically with dispatching
Able to work Monday - Friday, between the hours of 6 : 30 AM – 5 : 30 PM
Working knowledge of Microsoft Office Suite
Able to multi-task and prioritize work according to urgency
Able to work well under pressure
High precision / detail-oriented
Excellent communication and interpersonal skills
Fast typing with experience in data entry
Does not take short-cuts; works effectively and efficiently while performing all aspects of the required job
Preferred
Knowledge of fire systems and tools
Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity
Bilingual – ability to speak Spanish
Benefits
Medical
Dental
Vision
Paid Time Off
Paid Holidays
401(k) matching
