Automotive Sales Manager

Metro Ford of Madison is looking for a candidate with Sales or Sales Manager experience, an impeccable reputation and a commitment to customer service at the highest level, to be our Sales Manager. We are a fast growing dealer in the Region. We offer above average pay for our high performing Sales Department!

This is your opportunity to lead a team of sharp & dedicated Sales Consultants. Previous dealership Sales Managers or top Sales performers are welcome to apply. The ideal candidate enjoys networking and getting to know customer needs daily. You will mentor your Sales Consultants, help them grow their book of business and coach them on our proven Sales processes.

What We Offer

• Medical, Dental, Vision & Life Ins
• 401k Plan
• Paid vacation
• Growth opportunities
• Paid Training
• Long term job security
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Ensures each customer experience meets or exceeds the criteria indicated on the Customer Expectations for Sales.
• Ensures high quality and professional services are provided to every customer.
• Maintains high ethical standards in daily sales activities.
• Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.
• Works with all dealership personnel to ensure customer satisfaction.
• Runs the sales desk under the direction of the General Manager.

Leading a Winning Team

• Monitors and evaluates daily employee performance of the Sales Consultants, providing on-going feedback, coaching, training, and career guidance as necessary.
• Ensures employees attend training programs to gain required skills and/or certifications.
• Conducts sales training meetings as directed by the General Manager.
• Assists Sales Consultants with closing deals when necessary.
• Ensures that dealership policies and procedures are understood and followed.
• Help Sales Consultants understand the importance of matching the right vehicles to the right target audience.
• Monitors the efforts of Sales Consultants to enhance the image and customer satisfaction rating of the dealership.
• Develops a team atmosphere both within the Sales Department and across other dealership departments.

Working Effectively with Others

• Builds productive working relationships both within and across departments through clear communications using different forms.
• Has an approachable style; fosters open communication through active listening; maintains an open-door policy.
• Speaks clearly, concisely, and effectively in groups and one-on-one.
• Identifies customer concerns, needs, and expectations so that action plans can be determined and implemented.
• Participates in management meetings to ensure open communications between departments.
• Resolves all customer concerns when necessary.
• Promotes cooperation and teamwork among all sales employees.

Handling Pressure

• Solicits, encourages, and implements innovative methods/ideas to improve customer service and Sales Consultants’ performance.
• Handles customer complaints that require management's attention.

Understanding and Using Business Knowledge

• Maintains Sales Department's operating environment to ensure optimal performance.
• Implements new factory and/or dealership systems or processes.
• Provides technical information and assistance to employees as needed.

Applying the Basics

• Uses computers to monitor daily operations; maintains proficiency in use of in-house computer systems.
• Utilizes new systems or processes implemented by the factory or the dealership.
• Maintains an awareness of and makes certain Sales Department employees comply with safety regulations and right-to-know policies and procedures.

Qualifications

• Available to work flexible hours & Saturdays
• Ready to hit the ground running on learning new product in’s & out’s
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.