Performance Manager

Metro One LPSG is a rapidly growing company currently hiring a Performance Manager with 2-3 years minimum experience in Security Operations. The Performance Manager must be client centered and ensure that the performance of security officers meets or exceeds the expectations of Metro One clients.

Performance Manager Summary:

The Performance Manager will ensure all scheduled posts are filled with qualified, talented loss prevention officers. This position will interface with Senior Management, Recruiter(s), Scheduling Staff, and office staff. The Performance Manager will also ensure that qualified candidates are continuously recruited and interviewed, creating a pipeline of qualified staff for assignment.

Performance Manager Requirements:

• 2-3 years of recruitment and management experience
• The Performance Manager requires local travel
• Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements

Performance Manager Pay & Benefits:

• Competitive compensation based on experience
• Health, Dental, and Vision offered
• Opportunity for growth

Performance Manager Daily Duties:

• Manage scheduling roll call, and on call officers for assigned clients
• Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field
• Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies
• Maintain adequate staffing levels
• Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment
• Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions
• Issue written documentation to staff when warranted and maintain liaison with Human Resources
• Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance
• Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends
• Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks
• Implement measures to reduce turnover
• Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources
• Provide immediate response to payroll discrepancies filed by officers
• Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations
• Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests
• Utilize Guard-Tour Application for documenting field visits
• Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken
• Ensure compliance to post orders, uniform requirements, retraining and licensing requirements

Performance Manager Responsibilities:

• Strong oral and written communication skills
• Familiarity with HR and scheduling software programs
• Outgoing personality with strong organizational, leadership and customer service skills
• Experience in recruiting functions and client relations
• Must have at least two years of management experience
• High energy, excellent focus, relentless drive, team player
• Ability to multi-task and work under pressure meeting continuing deadlines
• Ability to work in a fast-paced, rapidly changing environment
• Advanced Computer skills
• Ability to work with minimal supervision

If you meet the above qualifications for our Performance Manager position, please apply today!

MUST hold or be able to obtain a Denver Security Guard License