What are the responsibilities and job description for the Regional Operations Manager position at Metro One Security Management?
Metro One Loss Prevention Services Group, Inc. is seeking a Regional Operations Manager for its rapidly expanding Logistics Security Division. Metro One currently provides security services to our client’s logistics facilities throughout the United States. The Regional Operations Manager is a salaried position reporting directly to a National Manager.
Daily Duties:
- Manage scheduling roll call, and on call officers for assigned clients.
- Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.
- Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.
- Maintain adequate staffing levels.
- Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
- Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.
- Issue written documentation to staff when warranted and maintain liaison with Human Resources.
- Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.
- Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
- Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
- Implement measures to reduce turnover.
- Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.
- Provide immediate response to payroll discrepancies filed by officers.
- Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
- Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
- Utilize Guard-Tour Application for documenting field visits.
- Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
- Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.
Qualifications for Regional Operations Manager
- Any security certifications required by the employing organization or company
- Post-secondary training in security management is preferred by many organizations
- Previous experience working as a security manager, security officer or other security-related job
- Working knowledge of any required computer programs and security technology
- Strong communication and organizational skills
- Ability to monitor surveillance systems and respond to emergency situations
- Excellent team-building and leadership skills
- Ability to pay close attention to detail
- Interest in protecting the people and assets within the organization or company
Salary : $80,000 - $90,000
