Call Center Support/Front Desk Coordinator (Per Diem/Hybrid)

Metro PT is looking for a Per Diem Call Center Support Coordinator. Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team!

Job Status: Per Diem

Location: Hybrid-Remote for candidates in the New York area

Hourly Rate: $17-$20

Please note that the individual in this role may be asked to provide in-person coverage at the front desk of our outpatient clinics in the Long Island area. This could involve greeting patients, managing check-ins, and assisting with administrative tasks as needed. Reliable transportation is required for these in-person assignments.

What You'll be Doing!

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls
• Provide in-person coverage at the front desk of our outpatient clinics as needed

Schedule: As needed

Who You Are!

• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills