What are the responsibilities and job description for the Customer Service Manager/Assistant Manager position at Metro Store?
Job Summary
We are seeking a dedicated and experienced Customer Service Manager Assistant to lead our customer service team. The ideal candidate will be responsible for ensuring exceptional service delivery, managing customer interactions, and fostering a positive environment for both customers and staff. This role requires strong leadership skills, the ability to analyze customer needs, and a commitment to enhancing the overall customer experience.
Duties
- Oversee daily operations of the customer service department, ensuring high-quality service standards are met.
- Manage and supervise a team of customer service representatives, providing guidance and support as needed.
- Communicate effectively with customers to resolve inquiries, complaints, and issues in a timely manner.
- Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
- Negotiate solutions with customers to enhance satisfaction and loyalty.
- Collaborate with sales teams to align customer service strategies with business objectives.
- Train and develop team members in best practices for customer engagement and problem resolution.
- Maintain knowledge of industry trends and best practices to ensure the department remains competitive.
Experience
- Proven experience in a customer service management role or similar position.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication skills in English; multilingual abilities are a plus.
- Experience in analyzing data to drive decision-making processes.
- Proficiency in negotiating and resolving conflicts effectively.
- Background in sales is an advantage, providing insight into customer needs and expectations.
- Ability to adapt quickly to changing environments while maintaining focus on customer satisfaction.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
Education:
- Associate (Required)
Experience:
- Management: 2 years (Required)
- Supervisory: 3 years (Required)
- Customer service: 3 years (Required)
- Fast pace work environment: 5 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $19
