What are the responsibilities and job description for the Contact Center Representative position at Metro Supply Chain Holdings USA Inc?
Job Description
Job Description
J OIN OUR TEAM
We are seeking an experienced Contact Center / Call Center Agent to join our team. We have 3 Part Time openings with a variety of shifts to fill. WEEKENDS are a must!!!
Our Part Time benefits package includes :
PTO - 8 paid holidays - 401k - EAP
Main Duties and Responsibilities :
Answering communication from consumers with the objective of :
Creating new orders, providing order information
Providing product information and answering questions
Creating RMA’s
Conducting proactive & timely consumer follow-up
Acts as the voice of the product to the consumer and the voice of the customer to the company
Identify how products meet consumer needs and create value for the consumer
Ensure clear and coherent product messages across all marketing platforms
Make sure consumers are aware of resources available for learning about products
Communicates effectively with customers regarding status and details of orders
Capable of resolving customer issues through various communication channels; phone, email, chat
Be a goodwill ambassador for the company and our customer wth courteous treatment of all consumers
Provide email support to customers; build email template library
Demonstrate respect for the Company’s values daily, maintain and uphold all policies & procedures
Assumes additional related responsibilities as required
CC Research, identify and thoroughly understand highest value customer targets
Requirements :
Experience using Microsoft Office (Word, Excel, Outlook)
Problem solving skills
Excellent communication skills
Flexibility
Why Join Us
Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Contact Center Representative?
Sign up to receive alerts about other jobs on the Contact Center Representative career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Contact Center Representative.
Click the checkbox next to the jobs that you are interested in.
