What are the responsibilities and job description for the Patient Service Representative position at Metro Vein Centers?
Patient Service Representative
Summary
Patient Service Representatives serve as an extension of the Metro Vein Centers clinical team to provide support to patients and other medical staff. This position heavily contributes to success by helping maintain office workflow time management, inventory, and improve health care delivery. Greet and interact with the patients to activate patient files, move patients through a predetermined schedule of appointments in the physician?s office. Addressing inquiries and resolving complaints. Assist with insurance and billing questions.
Duties/Responsibilities
Welcomes patients and visitors to the clinic by greeting in person, via phone, email, or online chat, to provide support and services. Fields patient and family members questions and concerns
Collect all necessary paperwork from patients and maintain accurate patient records. Scan information to patients electronic record
Ensures appropriate actions are taken to resolve the patient's concerns
Maintains patient accounts and records of interactions with details of inquiries, complaints, services and/or comments
Schedule and confirm appointments
Verify insurance and request referrals. Collect copays and balances
Work together with the team members at the center(s) to reach center goals
Create a comfortable atmosphere for our patients
Prepare patients to facilitate smooth flow, and provide other general assistance to the provider and staff as necessary
Performs other related duties as assigned
Required Skills/Abilities
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Education/Experience
High school diploma or equivalent
2 years customer service experience required
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Lift up to 15 pounds
