What are the responsibilities and job description for the Revenue Cycle Management (RCM) Director, Patient Access Services position at Metro Vein Centers?
Revenue Cycle Management (RCM) Director, Patient Access Services
Metro Vein Centers
West Bloomfield - Hybrid
Healthy legs feel better.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people?s quality of life by relieving the often painful and highly treatable symptoms of vein disease?such as varicose veins and heavy, aching, swollen legs. We currently operate 50 clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.
Metro Vein Centers At-A-Glance
Welcome to vein care done differently.
We?re the fastest growing vein practice in the US?celebrating more successful organic expansion than our top 5 competitors combined.
Our proven capital-efficient, de novo growth strategy has enabled us to open 30 clinics in the last two years, funded entirely through positive cash-flow.
Our differentiated brand and sophisticated digital marketing strategy fuels our rapid expansion.
Our physicians are empowered to solely focus on patient-care, with full admin and clinical staff support, marketing and patient experience best practices, and end-to-end Revenue Cycle Management all powered by Metro Vein Centers HQ.
We proudly maintain both a best-in-class physician retention rate and an NPS of 93 across 150,000 annual patient visits?the highest patient satisfaction in the industry.
How You?ll Make a Difference:
The Patient Access Services Director, reporting to the Chief Revenue Officer, is a pivotal leader within Metro Vein Centers, tasked with shaping and directing the operations of the patient access services department. This role offers the opportunity to influence the direction of a dynamic and expanding team, ensuring the efficient operation of credentialing / contracting, insurance verification, patient financial navigation, authorization & PCP referrals, RCM Billing contact center, and coding. The director will drive the development and implementation of strategies to optimize patient access processes, enhance customer satisfaction, and improve overall operational efficiency.
A hands-on and proactive approach is essential, as the role demands active engagement in overcoming challenges and implementing solutions in a fast-paced environment while delivering exceptional financial services to patients and supporting the organization?s long-term success.
Provide strategic leadership to the patient access services department, ensuring alignment with the organization?s growth objectives and financial goals.
Build departmental structure by defining roles and responsibilities, creating standard operating procedures, and establishing policies to ensure clarity and consistency.
Strengthen organizational culture by nurturing team chemistry, leading with accountability and integrity, and actively encouraging a collaborative, inclusive, and positive work environment that fosters growth and mutual respect..
Champion a patient-centered approach by developing programs and processes that deliver clear, accurate, and compassionate financial services.
Oversee and enhance daily operations for credentialing / contracting, insurance verification, patient financial navigation, RCM contact center, authorization & PCP referrals, and coding, ensuring efficiency, compliance, and accuracy.
Drive improvements in revenue cycle management by analyzing performance metrics and implementing effective strategies to optimize cash flow, increase net collection rate, improve throughput, improve NPS and conversion rates through supporting Sales & Marketing departments
Collaborate cross-functionally with clinical and operational leadership teams to streamline RCM workflows and enhance patient outcomes. This includes identifying opportunities for improvement within our EMR / PM system as well as bolt-on technology.
Ensure compliance with all federal, state, and local regulations, including HIPAA, and stay updated on changes in healthcare billing and reimbursement policies.
Prepare and present performance reports to senior leadership, highlighting trends, challenges, and actionable insights.
Competencies:
Strategic Leadership: Possesses strong leadership skills to develop and implement strategic initiatives to improve revenue cycle performance and patient financial experience.
Financial Acumen: Demonstrates a deep understanding of financial principles and practices, including revenue cycle management, budgeting, and financial forecasting.
Operational Excellence: Drives operational excellence by streamlining processes, optimizing workflows, and leveraging technology to enhance efficiency and accuracy.
Regulatory Compliance: Stays abreast of evolving healthcare regulations and ensures compliance with federal, state, and local laws and industry standards.
Team Leadership: Builds, motivates, and leads high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement. Encourages an inclusive and positive work environment that fosters growth and mutual respect.
Problem-Solving and Decision-Making: Possesses strong problem-solving and decision-making skills to address complex issues and challenges within the revenue cycle.
Communication and Interpersonal Skills: Communicates effectively with stakeholders at all levels, including patients, physicians, staff, and executives, to build strong relationships and resolve issues.
Data Analysis and Reporting: Leverages data analytics to identify trends, measure performance, and make data-driven decisions to improve revenue cycle outcomes.
Required education and experience
Bachelor?s degree or equivalent experience
10 years of physician revenue cycle experience
7 years of experience managing authorizations, credentialing, insurance verification, financial navigation, and/or coding
5 years of experience in leadership roles
Strong leadership skills with a proven ability to lead cross-functional teams and drive organizational change.
Proficiency in financial analysis, KPI development, and reporting.
Experience with healthcare technology platforms (e.g., EHRs, RCM software, analytics tools).
Experience working with RCM vendors: onshore or offshore
Preferred education and experience
Experience with Athena Practice
Experience in the vein specialty
