What are the responsibilities and job description for the Revenue Cycle Management (RCM) Manager, Patient Financial Clearance position at Metro Vein Centers?
Description
Revenue Cycle Management (RCM) Manager, Patient Financial Clearance
Location: Hybrid / Remote
Applicants should be prepared for up to 10% travel
Metro Vein Centers
Healthy legs feel better.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people's quality of life by relieving the often painful and highly treatable symptoms of vein disease-such as varicose veins and heavy, aching, swollen legs. We currently operate 50 clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.
Metro Vein Centers At-A-Glance
Welcome to vein care done differently.
Reporting to the Revenue Cycle Management (RCM) Director, Patient Access Services, the Manager of Patient Financial Navigation is a vital team leader responsible for overseeing and optimizing the daily operations of the patient access department. This role will support the department's core functions, including credentialing/contracting, insurance verification, PCP referrals, patient financial navigation, and contact center operations, ensuring efficient workflows and exceptional patient service. The Manager will collaborate closely with cross-functional teams to improve processes, enhance team performance, and ensure compliance with industry standards and organizational goals.
A hands-on and proactive approach is essential, as the role demands active engagement in overcoming challenges and implementing solutions in a fast-paced environment while delivering exceptional financial services to patients and supporting the organization's long-term success.
Revenue Cycle Management (RCM) Manager, Patient Financial Clearance
Location: Hybrid / Remote
Applicants should be prepared for up to 10% travel
Metro Vein Centers
Healthy legs feel better.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people's quality of life by relieving the often painful and highly treatable symptoms of vein disease-such as varicose veins and heavy, aching, swollen legs. We currently operate 50 clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.
Metro Vein Centers At-A-Glance
Welcome to vein care done differently.
- We're the fastest growing vein practice in the US-celebrating more successful organic expansion than our top 5 competitors combined.
- Our proven capital-efficient, de novo growth strategy has enabled us to open 30 clinics in the last two years, funded entirely through positive cash-flow.
- Our differentiated brand and sophisticated digital marketing strategy fuels our rapid expansion.
- Our physicians are empowered to solely focus on patient-care, with full admin and clinical staff support, marketing and patient experience best practices, and end-to-end Revenue Cycle Management all powered by Metro Vein Centers HQ.
- We proudly maintain both a best-in-class physician retention rate and an NPS of 93 across 150,000 annual patient visits-the highest patient satisfaction in the industry.
Reporting to the Revenue Cycle Management (RCM) Director, Patient Access Services, the Manager of Patient Financial Navigation is a vital team leader responsible for overseeing and optimizing the daily operations of the patient access department. This role will support the department's core functions, including credentialing/contracting, insurance verification, PCP referrals, patient financial navigation, and contact center operations, ensuring efficient workflows and exceptional patient service. The Manager will collaborate closely with cross-functional teams to improve processes, enhance team performance, and ensure compliance with industry standards and organizational goals.
A hands-on and proactive approach is essential, as the role demands active engagement in overcoming challenges and implementing solutions in a fast-paced environment while delivering exceptional financial services to patients and supporting the organization's long-term success.
- Supervise and mentor the Patient Financial Navigation team, fostering a positive, inclusive, and collaborative work environment.
- Manage staffing levels, schedules, and workload distribution to ensure operational efficiency and staff satisfaction.
- Conduct regular performance evaluations and provide constructive feedback to support employee growth.
- Ensure smooth daily operations for insurance verification and patient financial navigation
- Monitor team adherence to established workflows, policies, and procedures to ensure accuracy and efficiency.
- Identify and resolve operational bottlenecks, escalating issues to the Director when necessary.
- Champion a patient-centered approach by ensuring that financial services are clear, accurate, and delivered with empathy.
- Collaborate with the clinical and marketing teams to support patient conversion and satisfaction initiatives.
- Track key performance indicators (KPIs) to measure departmental success and identify areas for improvement.
- Ensure departmental compliance with federal, state, and local regulations, including HIPAA.
- Prepare and present performance reports to senior leadership, highlighting trends, challenges, and actionable insights.
- Operational Excellence: Drives operational excellence by streamlining processes, optimizing workflows, and leveraging technology to enhance efficiency and accuracy.
- Regulatory Compliance: Stays abreast of evolving healthcare regulations and ensures compliance with federal, state, and local laws and industry standards.
- Team Leadership: Builds, motivates, and leads high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement. Encourages an inclusive and positive work environment that fosters growth and mutual respect.
- Problem-Solving and Decision-Making: Possesses strong problem-solving and decision-making skills to address complex issues and challenges within the revenue cycle.
- Communication and Interpersonal Skills: Communicates effectively with stakeholders at all levels, including patients, physicians, staff, and executives, to build strong relationships and resolve issues.
- Data Analysis and Reporting: Leverages data analytics to identify trends, measure performance, and make data-driven decisions to improve revenue cycle outcomes.
- 5 years of healthcare revenue cycle experience, with at least 2 years in a leadership role.
- Proficiency in one of the following patient access functions: insurance verification, credentialing/contracting, RCM call center management, and/or financial navigation/counseling.
- Strong organizational and leadership skills with a proven ability to manage hybrid teams effectively.
- Familiarity with EHR/RCM systems and technology.
- Experience working with an onshore and/or offshore RCM vendors
- Experience with Athena Practice
- Experience working in a Private Equity backed healthcare organization
