Demo

Dispatcher

Metro
Union, KY Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 4/21/2025

Metro is seeking a Dispatcher to manage the day-to-day communications coming into the Radio Communications Center (RCC), via radio, telephone and email and provide services resulting in timely and efficient transportation to customers.

JOB DUTIES

  • Monitor and address radio communications for coach operators and street service supervisors regarding traffic, emergencies, illness, weather, etc.
  • Answer telephone calls and email messages from coach operators, police and fire departments, ARTIMIS center, service supervisors , customer service representatives, customers, and passengers.
  • Create and / or maintain reports for pertinent transmissions in CAD / AVL, radio / CAD / AVL inventory and radio repairs, Service Disruption Report, and Take and Wait / Change Off Report.
  • Notify first responders (police, fire, EMS) to assist employees, passengers and citizens during emergency situations.
  • Communicate to all affected personnel and develop alternate routing for detours, necessitated by road blockages / congestion due to accidents, volume, construction, special events, police, or fire.
  • Monitor and report on ARTIMIS cameras, garage security cameras, special events, and operator rule infractions.
  • Arrange for special considerations for ill or stranded passengers, e.g. dispatch a shuttle or provide supervisor pick-up.
  • Operate CAD and AVL systems properly to ensure achievement of on time performance, customer service, and safety goals and expectations.
  • Assist in Radio and other procedure training of new operators.
  • Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
  • Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department and organization accomplishments.
  • Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff.
  • Ability to work in compliance with Metro's safety and security policies.
  • Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
  • Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
  • Employee Development - Competent in assessing employee skills : coaches, delegates, and supports employee development. Provides constructive feedback.
  • Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
  • Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
  • Proficiency - Able to multi-task, excellent computer skills, accuracy and attention to detail.
  • Education

  • High School Graduate or General Education Degree (GED)
  • Experience

  • Two or more years as a coach operator
  • SKILLS & ABILITIES

    Computer Skills

  • Working knowledge of email, Microsoft Applications, and CAD / AVL.
  • Use of standard office equipment
  • Other Requirements

  • Working knowledge of the Metro system and all routes. Familiarity with all coaches and their features including video digital cameras and radios.
  • WORK ENVIRONMENT

  • Radio Communications Center atmosphere
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Dispatcher?

    Sign up to receive alerts about other jobs on the Dispatcher career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,719 - $53,430
    Income Estimation: 
    $43,683 - $65,338
    Income Estimation: 
    $42,610 - $57,400
    Income Estimation: 
    $42,610 - $57,400
    Income Estimation: 
    $43,683 - $65,338
    Income Estimation: 
    $48,926 - $68,588
    Income Estimation: 
    $48,926 - $68,588
    Income Estimation: 
    $43,683 - $65,338
    Income Estimation: 
    $99,398 - $137,993
    Income Estimation: 
    $164,827 - $217,349
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Metro

    Metro
    Hired Organization Address Cincinnati, OH Full Time
    Metro is seeking a Recruiting Coordinator to provide administrative and technical support for the Metro Recruiting Team ...
    Metro
    Hired Organization Address Omaha, NE Full Time
    Position Title: Transit Scheduler CBA Status: Non-Represented FLSA Status: Non-Exempt Department: Planning & Scheduling ...
    Metro
    Hired Organization Address Houston, TX Full Time
    Basic Function Responsible for performing contract administration activities including soliciting the services of indepe...
    Metro
    Hired Organization Address Union, KY Full Time
    Metro is seeking a Senior Grants Writer and Program Specialist to assist in the planning, coordination and creation of f...

    Not the job you're looking for? Here are some other Dispatcher jobs in the Union, KY area that may be a better fit.

    Dispatcher

    Apollo Home, Cincinnati, OH

    Dispatcher

    Universal Logistics Holdings, Inc., Cincinnati, OH

    AI Assistant is available now!

    Feel free to start your new journey!