What are the responsibilities and job description for the Receptionist / HR Assistant position at Metro?
Metro is seeking a Receptionist / HR Assistant. This individual would be responsible for providing administrative support to the HR department, maintaining employee records, supporting day-to-day HR activities, and handling all front desk activities.
JOB DUTIES
- Manage the front desk, greet visitors, answer incoming calls, document customer complaints, accept deliveries, and control ingoing / outgoing mail
- Assist with coordinating all procurement processes and paperwork for the HR Department and manage invoices in Metro’s Maximo software
- Maintain badging system by updating or removing security access to doors across all divisions
- Create badges for new hires and replacement badges for current employees
- Manage and fulfill bus pass requests for employee spouses/dependents and retirees
- Maintain and update shared drive by organizing, updating, and archiving HR-related documents such as job descriptions, policies, procedures, employee handbooks, etc.
- Maintain personnel and medical files in compliance with applicable legal and organizational requirements
- Assist with scheduling, pre-employment, and candidate outreach
- Assist with hiring event coordination
- Ensure that employee private and personal information is kept in the strictest confidence, to include but not limited to HIPAA and PII data while also maintaining system security of such information
- Prioritize work in order to meet multiple, recurring deadlines and maintain schedules
- Compose correspondence regarding sensitive and complex issues in a professional manner
- Work effectively as part of a team devoted to customer service
- Provide a positive work environment that does not discriminate in hiring, promotion or employee/supervisor relations based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran
- Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff
- Have the ability to work in compliance with Metro's safety and security policies
- Conduct other duties as assigned
POSITION QUALIFICATIONS AND COMPETENCY STATEMENT(S)
- Communications - Excellent verbal, writing and non-verbal skills
- Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations
- Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources
- Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills
- Initiative – Ability to take on a task or plan of action when needed
- Ability to maintain a professional and courteous demeanor
Education
- Bachelor's Degree in HR or related field preferred
Experience
- 3 - 5 years of handling HR administrative tasks and projects required
SKILLS & ABILITIES
Computer Skills
- Proficient knowledge of Microsoft Office Suite
- Strong Excel, Outlook, and SharePoint skills required
- Paycor Recruiting and Paycor Perform experience is preferred
- Working knowledge of Human Resource information systems and/or data management systems
- Excellent web-based application and internet skills
Certificates & Licenses
- PHR / SPH, SHRM CP / SCP, or certification from a HR-related professional association is a plus but not required
Other Requirements
- Knowledge of current HIPAA laws and regulations
WORK ENVIRONMENT
- Office atmosphere
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
