Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

JOB DESCRIPTION

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.  We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.  

The Transition Liaison is a member of the Care Coordination Team. They are responsible for working with adults and families in treatment in a manner that is trauma-informed and responsive to needs, culture, gender, and military status. The Transition Liaison position is responsible for applying a holistic approach in service delivery. The Transitional Liaison will link individuals served to comprehensive treatment services to address identified needs. The Transitional Liaison will provide community outreach and promote access to services to those who are participating in mental health and substance use services at various partner locations.

The Transition Liaison will receive referrals from external agencies, document information regarding inpatient experience and schedule initial appointments, and coordinate referrals with RN Manager and Center’s Clinical Manager to ensure continuity of care. The Transition Liaison is responsible for coordinating and performing all clerical needs for the assigned team and ensuring customer satisfaction and flow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Assessing consumer needs in the preliminary screening process on-site at partner locations.
• Creates procedure code for physician visit and places in “Show” status if necessary
• Completes Financial Assessment and Consents
• Maintains updated demographic information in electronic health records
• Confirms payor and authorization before services are rendered
• Reviews Face sheets and ensures issues are resolved
• Assists inpatient facilities, including emergency departments, behavioral health hospitals, state hospitals, residential treatment facilities and the criminal justice system, in continuity of care arrangements for consumer referred to Metrocare
• Coordinates with inpatient treatment team, setting up, and ensuring a consumer receives his/her psychiatric assessment, intake and/or hospital follow up appointment(s).  Coordination attempts must include effort to schedule a follow up appointment with a Metrocare provider within 24 business hours of the individual’s discharge and the liaison (or designee) will communicate with the referred individual within 24 hours of that discharge, continuing contact every day until the first appointment is completed.
• Be accessible for referrals and communication through our electronic health applications, by phone and email to provide a timely and comprehensive response.
• Serves as a liaison between hospitals, community partners and Dallas Metrocare Services
• Facilitate internal and external collaboration to develop person centered or family-centered integrated treatment plans
• Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
• Provide assistance to consumers in making appointments and obtaining supports necessary to keep appointments while at community partner sites
• Facilitate communication between providers within a schedule that meets outlined timeframes
• Develop close working relationships with internal and external referral resources
• Maintain confidentiality of information concerning consumers and family members
• Attends and participates in all scheduled team meetings.
• Contribute to team knowledge and understanding of each consumer. Assists the business, clinical, medical and nursing staff by reporting consumer needs, services and any potential barriers to care.
• Completes paperwork requirements and maintains quality, up-to-date clinical records. Documents any clinical or support services within 24 business hours of providing the service.  Documentation requirements will include Release of Information and Consents to expedite the transition of care. 
• Works with family members/support system to gain support in everyone’s success.
• Is knowledgeable about and remains in compliance with internal and external policies, procedures, regulations, and standards, including, for example, all Metrocare policies and procedures and Quality Assurance Plan, all applicable regulatory standards.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple tasks and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.

• Knowledge of Social Drivers of Health and how to assist an individual in service in accessing necessary services
• Knowledge of Trauma Informed Recovery Planning, Harm Reduction, Motivational Interviewing and Person Centered Approaches to Care

EDUCATION AND EXPERIENCE:

• Required: High School graduate with some college or technical school/training with a minimum of 1 year of progressive customer service experience required. 
• Experience in an office or MH/MR setting preferred.
• Bilingual English and Spanish preferred
• Bachelor’s Degree preferred

DRIVING REQUIRED:  Yes 

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.                                                  

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to operate as a team member, yet able to make positive, individual judgments.
• Ability to work collaboratively with co-workers.
• Ability to work in a high stress environment, take initiative and be creative.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
• Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business.  Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business.  Must have an acceptable driving record.
• TB Test, CPR, First Aid and SAMA to be provided within 30 days for hire: TAC web-based training.
• Certified Community Behavioral Health Clinic Trainings completed within the first year of hire.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please

Qualifications

Salary : $1,500