SUPPORT BUSINESS ECI

Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The ECI Business Support position is responsible for coordinating and performing all clerical support needs for the ECI program, ensuring family satisfaction, and the flow of office operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implements and maintains designated processes as a member of the ECI team.
• Answers ECI office business line calls during hours of operation.
• Processes all ECI referrals, incoming Parent Arranged, Parent Choice, or Not Part C progress notes in PsychConsult within assigned timelines and with accuracy.
• Processes all Program Permission for Therapies (PFTs) and weekly/monthly TKIDS data reports into the TKIDS system.
• Creates and gathers Medical Charts, as needed.
• Gathers and processes all program's incoming faxes and mail.
• Maintains updated demographic information in PsychConsult.
• Greets and Checks-In all visitors at front desk stations and provides clerical support including copying, faxing, and all other general office duties
• Places clinical transactions for evaluations in Show status, as needed.
• Complete daily confirmation calls for program evaluations and group therapy services.
• Confirms payor and completes financials authorizations, as needed.
• Responsible for cleanliness and set up of ECI lobby and Therapy Cottage.
• Coordinates needed supplies for the team with the Program Manager, as necessary.
• Attends ECI Team Meetings as required.
• Provides backup support to Medical Records as needed.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem-solving, respect for confidentiality, excellent communication and presentation skills.
• Communicates clearly and effectively, both orally and in writing.
• Ability to work in a multi-disciplinary team environment.
• Ability to multi-task and accommodate high-volume job tasks.
• Ability to function with little or no supervision.
• Ability to work with dual supervision & reporting lines.
• Ability to exercise tact and diplomacy in interacting with internal/external customers.
• Ability to implement and monitor processes within team.
• Ability to adapt to changing business needs, conditions, and work responsibilities.
• Ability to problem solve while ensuring rules and directives are followed.

EDUCATION AND EXPERIENCE:

• High School graduate with some college or technical school/training with a minimum of 4 years of progressive customer service experience required.
• Experience in a business office or MH/MR setting preferred.
• Bilingual Preferred 

MATHEMATICAL SKILLS:

• Ability to work with reports and numbers.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize the Internet for resources.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please

Qualifications

Salary : $1,500