Demo

Call Center Representative/Customer Service

Metrodial Corporation
Hicksville, NY Full Time
POSTED ON 12/11/2024
AVAILABLE BEFORE 2/6/2025

We are seeking a Call Center Customer Service Representative at Metrodial.

  • 3pm-11 pm shift at our Hicksville, Long Island location. Arrangements for split shifts are also a possibility for the right candidate.

Metrodial, a trusted name in security since 1969, is seeking a dedicated Call Center Customer Service Representative for our Alarm Central Station in Hicksville, Long Island.

As a Call Center Customer Service Representative, you will be a crucial part of our 24/7 operation. Our Central Station is led by highly trained operators who respond immediately to incoming alarm events, ensuring the safety and security of our clients

If you want to be part of a team that has been protecting New Yorkers for over five decades, apply now to join Metrodial!

Training is held Monday through Friday from 9 am to 3 pm for 4 - 6 weeks.

Qualifications: MUST BE 18 YRS OR OLDER

Call Center: At least 1 year of experience (Required)

  • Customer Service: 1 year
  • Call handling: 1 year (Preferred)
  • US work authorization (Required)

Responsibilities:

  • Respond promptly to alarms by contacting the appropriate contacts or authorities.
  • Work both independently and as part of a team in a fast-paced environment.
  • Provide excellent customer service via phone and computer.
  • Communicate clearly and reliably.
  • Multi-task effectively and maintain attention to detail.

Central Station Operators Requirements:

  • Ability to work in a fast-paced environment
  • Able to multi-task and maintain attention to detail.
  • Strong Communication Skills
  • Reliable, Dependable, with a Positive Attitude

We at Metrodial offer:

  • Competitive hourly rate.
  • Generous benefits package, including medical, dental, vision, 401K, and paid time off.

This Job Is Ideal for Someone Who Is:

  • Dependable – Committed and organized, consistently punctual and reliable
  • People-oriented: Enjoys interacting with others and thrives in team settings.
  • Detail-Oriented: Highly observant and able to notice minor details or changes
  • Patient- Able to handle excitable situations calmly
  • Independent: Capable of working with minimal supervision.

All applications will be reviewed; if there is an interest in your application you will be contacted. Please check your indeed messages for a follow up if your resume is selected.

Metrodial is an Equal Opportunity Employer

Work Remotely

  • No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Shift:

  • 8 hour shift
  • Evening shift

Application Question(s):

  • MUST BE AVAILABLE TO TRAIN 9AM-3PM, MON -FRI

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Required)

Shift availability:

  • Night Shift (Preferred)

Ability to Commute:

  • Hicksville, NY 11801 (Required)

Work Location: In person

Salary : $18 - $20

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