Customer Service/Call Center Representative

Job Summary:

WAC Lighting is looking for a Customer Service Specialist to add to our sales support team in our Port Washington, NY Global Headquarters and our Ontario, California office. In this role, you will be an integral part of supporting our clients through customer service, technical support, and as a resource to the outside sales team.

Major Duties and Responsibilities:

• Resolve customer inquiries in an accurate, efficient and courteous manner in a high volume call center environment.
• Work in a team environment to exceed client expectations.
• Act as a customer liaison by providing exceptional professional level customer service.
• Manage and resolve general customer service issues.
• Handle technical troubleshooting for lighting products - Training provided.
• Effectively manage customer follow-ups.
• Maintain a high level of product knowledge.
• Communicate with our customers via chat and emails using Zendesk.
• Communicate with the warehouse team and shipping company to resolve shipment discrepancies.
• Meet all deadlines given.

Requirements:

• Minimum of 2 years’ experience working directly with customers, preferably in a call center environment.
• Superior customer service skills.
• Strong interpersonal, analytical, verbal and written communication skills.
• Ability to interact and communicate with individuals at all levels of the organization.
• Attention to detail in composing materials, establishing priorities and meeting deadlines.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.
• Strong organization and project management skills.
• Strong knowledge of a variety of computer software applications - SAP a big plus
• Basic Microsoft Office skills and experience with Outlook
• Maintain a professional work environment

Benefits:

We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development.

About WAC Lighting:

Celebrating 40 years of business and significant growth, WAC strives to be the most recognized and respected lighting fixtures company in the industry. We offer innovative and quality products and provide extraordinary customer service. We are an entrepreneurial company offering excellent career and growth opportunities. For more information, visit our Web site, www.waclighting.com

Sustainability:

We strive every day to develop sustainable lighting by maximizing the aesthetic quality of today’s interior environment while minimizing the impact on our world’s precious natural environment. To achieve this goal, we are developing luminaries that deliver the finest quality of light with the most energy efficient lamping and optic technology available. We acknowledge our responsibility to raise the standards for how lighting quality is provided.

For immediate consideration, please e-mail your resume to: hr@ waclighting.com Given the high volume of responses, only qualified candidates will be contacted. WAC is an Equal Opportunity Employer. M/F/D/V encouraged to apply.