What are the responsibilities and job description for the Hospitality Manager position at MetroNational?
Description
The Hospitality Manager will work collaboratively with the Director of Guest Experience to create, oversee, and manage daily amenity operations, tenant events and meeting room services at The Plaza. As a successful MetroNational representative, the Hospitality Manager will have a passion for delivering outstanding service with an ability to build strong tenant relationships as they create and implement a successful amenity program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION AND REQUIRED EXPERIENCE:
Bachelor’s degree (BA/BAS) from four-year college or university.
5 years’ related experience and/or training
SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:
Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties outlined above.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
About Metronational
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:
The Hospitality Manager will work collaboratively with the Director of Guest Experience to create, oversee, and manage daily amenity operations, tenant events and meeting room services at The Plaza. As a successful MetroNational representative, the Hospitality Manager will have a passion for delivering outstanding service with an ability to build strong tenant relationships as they create and implement a successful amenity program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- This Manager will have the primary responsibility for designing, contracting, and implementing events, meetings and experiences at The Plaza successfully executing each against approved designs, budgets and deliverables.
- Collaborate with tenants, Director of Guest Experience and property management to create experiences and meetings which are elevated and successful.
- Acquire an understanding of tenant interests and needs by building and cultivating tenant relationships.
- Manage vendor relationships, negotiate contracts… Oversee all aspects of events and experiences to deliver elevated tenant and guest satisfaction.
- Meeting room management involves timely responses to inquiries, contracting, the overseeing of day-to-day meeting operations, timely submission of required reporting and meeting planner/contact follow-up to confirm exceptional tenant satisfaction.
- Based on tenant and guest feedback, innovate, and adapt the amenity program to align with their evolving interests and needs.
- Develop and streamline strategies to enhance the tenant and guest experiences and overall service quality.
- Exhibit excellent communication and interpersonal skills to create a warm, fun, and welcoming atmosphere at The Plaza.
- Create and circulate event collateral which will entice participation and align with MetroNational standards.
- Provide weekly amenity programming updates to onsite staff to ensure smooth daily operations.
- Conduct regular inspections to confirm cleanliness, functionality and maintenance of public areas and meeting rooms.
- Fulfill all MetroNational contract and legal requirements associated with meetings, events, and experiences.
EDUCATION AND REQUIRED EXPERIENCE:
Bachelor’s degree (BA/BAS) from four-year college or university.
5 years’ related experience and/or training
SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:
- Excellent interpersonal, oral, and written communication skills
- Must be able to solidify positive working relationships at all levels of the organization.
- A natural connector/networker; someone who is passionate about meeting and talking to tenants, guests and local organizations to help build connections and future business growth.
- Creative and forward-thinking mindset
- Strong organizational and time management skills
- Ability to author reports and business correspondence
- Ability to effectively present information and respond to questions from tenants, guests and management.
- Must be able to understand and communicate effectively to tenants, guests, local organizations, vendors, and employees.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties outlined above.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
About Metronational
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:
- Houston Chronicle Top Workplaces
- Houston Business Journal Healthiest Employers
- Houston Business Journal Best Places to Work
- Cigna Well-Being Award
- American Heart Association Fit-Friendly Worksite
- Mother-Friendly Worksite