IT Support Director

ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

• Collaborate with the executive team to create an IT strategy that will meet or exceed business objectives
• Create and maintain a department budget for hardware, software, wireless plans
• Develop and deliver a hiring plan to onboard and develop associates in IT Support
• Provide leadership and management of the Helpdesk to ensure the business software, hardware and offices get the support required
• Create and maintain monthly reports tracking key performance indicates and operational metrics for the department
• Act as the point of contact for the business regarding all hardware, software and office support requests
• Create and deliver technical communications to the business in easily understood language
• Develop and maintain Onboarding, Training and Offboarding activities are delivering to the business expectations
• Manage resources across multiple states ensuring critical business offices are staffed with IT Support resources
• Create and maintain vendor relationships including contracts and licensing agreements
• Manage the contractor onboarding and offboarding process for the company
• Oversee office and end user hardware and software including selection and implementation of new technology
• Collaborate closely with Associate Resources, Cybersecurity and Legal departments
• Create purchase requisitions and collaborate with the Procurement organization to ensure hardware and software needs are delivered in a timely manner
• Identify and implement improvements to the IT Support onboarding and training processes

JOB QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or better in a related field or equivalent IT work experience preferred
• 7 years of experience in IT
• 5 years of management experience overseeing multiple teams preferred
• Proven experience in strategic planning and development with a preference in IT
• Familiar with managing multiple projects spanning different functional areas
• Ability to direct research with IT Projects and products
• Comfortable speaking to all levels of the business
• Leadership experience
• Telecommunication industry experience desirable
• Good oral and written communication skills
• Detail-oriented organizational skills
• Dependability, adaptability, flexibility and creativity
• Ability to understand complex issues
• Professional attitude

NOTE: This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.

MetroNet is an Equal Opportunity Employer

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