What are the responsibilities and job description for the IT Support Director position at MetroNet Inc.?
Description
ESSENTIAL JOB FUNCTIONS MAY INCLUDE :
- Collaborate with the executive team to create an IT strategy that will meet or exceed business objectives
- Create and maintain a department budget for hardware, software, wireless plans
- Develop and deliver a hiring plan to onboard and develop associates in IT Support
- Provide leadership and management of the Helpdesk to ensure the business software, hardware and offices get the support required
- Create and maintain monthly reports tracking key performance indicates and operational metrics for the department
- Act as the point of contact for the business regarding all hardware, software and office support requests
- Create and deliver technical communications to the business in easily understood language
- Develop and maintain Onboarding, Training and Offboarding activities are delivering to the business expectations
- Manage resources across multiple states ensuring critical business offices are staffed with IT Support resources
- Create and maintain vendor relationships including contracts and licensing agreements
- Manage the contractor onboarding and offboarding process for the company
- Oversee office and end user hardware and software including selection and implementation of new technology
- Collaborate closely with Associate Resources, Cybersecurity and Legal departments
- Create purchase requisitions and collaborate with the Procurement organization to ensure hardware and software needs are delivered in a timely manner
- Identify and implement improvements to the IT Support onboarding and training processes
JOB QUALIFICATIONS AND REQUIREMENTS :
NOTE : This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.
MetroNet is an Equal Opportunity Employer
LI-EB1
