Assistant Director of Student Financial Services

The Assistant Director helps the Director with all phases of Student Financial Services operations, including policy and procedure development. This position is responsible for the documentation of department procedures and for training and supervision of designated staff as identified by the Director. This position cultivates external relationships with students and agencies and assists with customer service matters.

ESSENTIAL POSITION FUNCTIONS:

1. Assists the Director with the planning, design and development of institutional policies and procedures for Student Financial Services.
2. Coordinates preparation of documentation for Student Financial Services’ procedures and review of the procedure manual.
3. Reviews staff agency and process workload.
4. Assists the Director with training activities for Student Financial Services and other designated MCC staff.
5. Develops procedures to manage new programs and scholarships.
6. Communicates and works directly with Financial Aid, other internal departments, and various external agencies in regards to all student financial related matters.
7. Supervises designated Student Financial Services employees, and performs annual reviews.
8. Assists with the exploration and implementation of additional functionality within Colleague software.
9. Assists the Director with the development and communication of consumer information for students and the general public.
10. Coordinates and assists the Director with updates to department web site and Self Service sites designed for use by Student Financial Services.
11. Responsible for special billings such as international insurance, UNO housing, and bookstore charges.
12. Prepares quarterly “Important Dates” document for staff and IT-AT.
13. Accesses multiple websites and portals for work-related processes (BankMobile, Ellucian, Wells Fargo, NelNet, AHP, and collection agencies).
14. Monitors aging balances for all AR categories.
15. Applies and removes hold flags and notifications on students’ accounts.
16. Prepares data and payment for unclaimed property to the Nebraska State Treasurer’s Office and Department of Education.
17. Manages the semi-annual collections process.
18. Responsible for the setup and preparation of student tax forms (1098T).
19. Counsels and advises students, parents, and College staff on all aspects of Student Financial Services processes and procedures.
20. Supports and assists the Director with all operations of the department including customer service, journal entries, and external reports.
21. Attend work activities or programs as scheduled or assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Troubleshooting and problem-solving skills.
2. Ability to pay close attention to details and maintain accurate records.
3. Assisted in the development of financial processes within an organization.
4. Skill in customer relations and handling difficult interpersonal situations.
5. Skill in cultivating business relationships with internal and external entities.
6. Ability to structure time, meet deadlines, and work on multiple projects simultaneously.
7. Ability to work independently with minimal supervision in a team-oriented environment.
8. Ability to communicate effectively, verbally and in all written formats, in a courteous and professional manner.
9. Ability to utilize critical thinking techniques, exercise professional judgment, and maintain confidentiality.
10. Knowledge of computer software programs, particularly Ellucian Colleague or Workday software, Excel, Word, and Outlook.
11. Ability to effectively work and interact with various cultures and ethnicities.
12. Ability to lift 15 pounds, bend, stoop, kneel, climb, push, reach, and walk to complete tasks.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable the candidate to successfully perform a job function. Consideration will be given to reasonable accommodations.

Bachelor’s degree with three (3) years of related work experience.

Equivalent combination of education and/or work experience considered.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Required Documents Optional Documents