Workforce Training Coordinator

In coordination with clients and internal staff, plans, develops, organizes, schedules, implements, and evaluates all non-credit Community and Workforce Education classes for assigned clients, ensuring programs meet client expectations, and are completed on time and within budget. Establishes and maintains effective working relationships with internal and external constituencies. Researches community and workforce trends to ensure courses and programs meet the market demands with high impact.

ESSENTIAL POSITION FUNCTIONS:

1. In coordination with internal staff and clients, plans, develops, organizes, schedules, implements, and evaluates all credit and non-credit Community and Workforce Education classes for assigned clients, ensuring programs meet client expectations, and are completed on time and within budget.
2. Research current community and workforce education trends which will result in high impact programming.
3. Establishes and maintains effective working relationships with client, College personnel, instructors, site supervisors, area education administrators, corporate training organizations, and outside education services vendors.
4. Identifies, hires and manages instructors, including establishing their work assignments, consulting with them, and providing oversight of payment for their instructional services.
5. Coordinates special community and workforce training projects, as assigned, including promotion, identification and oversight of trainers, setting up training sites, procuring and providing necessary supplies, monitoring training quality, evaluating training, and tracking project data such as training participation and outcomes.
6. Ensures quality course delivery and site readiness, collecting and providing formal client/student evaluation to course instructors and others, upon request.
7. Coordinates with Registration and manages registration as needed in special circumstances.
8. Prepares invoices and coordinates with MCC departments on client billing.
9. Tracks client data in MCC Customer Relations Management (CRM) system.
10. Works with Marketing, Brand and Communication to develop marketing materials to support business client initiatives.
11. Identifies new training products and services for community and business responsive training.
12. Attend work activities or programs as scheduled or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Strong skills in client relationship management.
2. Knowledge of project management and program development.
3. Client services experience in a corporate or educational environment.
4. Excellent communication skills, including listening; professional verbal communications; and effective phone and email communications.
5. Computer skills, including the ability to efficiently and effectively use email, create informational flyers and prepare other business documents such as invoices.
6. Ability to effectively work with a Customer Relations Management system.
7. Strong organizational skills.
8. Strong skills with managing details.
9. Ability to clearly articulate and document client requirements and creatively seek educational services solutions.
10. Familiarity with consultative and relationship sales practices.
11. Team player with strong work ethic who is adaptable to a fast-paced, changing environment.
12. Ability to effectively work and interact with various cultures and ethnicities.

Bachelor’s degree with three years of project management, program development, and/or client services experience.

Equivalent combination of education and/or work-related experience considered.

Experience in corporate or educational environment preferred.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Required Documents Optional Documents