IWC Family Coach

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for 1 full-time IWC Family Coach to join our Team! 

ESSENTIAL JOB FUNCTIONS: 

• Creates and manages a one-stop center that provides linguistically and culturally sensitive social service coordination to immigrants and refugees to help them secure needed services through information and referrals, case management and ensuring access to trainings provided through the Welcoming Center.
• Directs those seeking services to emergency and crisis services (e.g. mental health services, food, shelter, etc.) using a strength-based and family centered intake assessment. Ensures proper intake and enrollment, conducts assessments, provides support in obtaining benefits and assistance programs.
• Use of trauma informed practices. Provide immediate referrals, assistance and follow-up for crisis intervention needs.
• Provide case management, connects clients to services, resources, referrals and support based on the individual needs of the families. Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal setting while allowing the family to drive the work.
• Coordinate comprehensive assessment of social service needs of clients, develop a written service plan for each case, and ensure case history is documented according to requirements and procedures. Including assistance and referrals, i.e. emergency services, housing, health/nutrition/dental referrals, disability referrals, legal services, and child abuse and neglect referrals, etc.
• Ensures provision and access to Know Your Rights workshops on topics of importance to help immigrants and refugee individuals and families learn about resources and information with the goal of strengthening the capacity of the immigrant community.
• Attends appointments to serve as a support and advocate for individuals, assist in community trainings and workshops, and assist clients in identifying and developing local community resources.
• Cultivates, develops and maintains community alliances that support the work of the Welcoming Center and serve the needs of immigrants and refugees. Establish agreements with community agencies and institutions and coordinate engagement activity into organization of events, workshops, and services.
• Plans and hosts monthly meetings with local services providers to address common challenges shared in the delivery of services to immigrants and refugees, including Limited-English-proficient (LEP) customers, to enhance service effectiveness and improve service coordination.
• Works closely with MFS Intake, other IWCs, LAS, and other community partners to connect IWC clients to resources.
• Monitoring services and assistance provided by staff is documented accurately in the Case Management Database.
• Attends the funder meetings, Community alliance meeting, all staff meetings, and other meetings as necessary.
• Maintains current knowledge in the field, including attendance at seminars, workshops and in-service training programs.
• Ensure that the usage of agency technology, equipment and time are used for agency business and equipment is well cared for.
• All other related duties as assigned.

QUALIFICATIONS: 

• High School Diploma or equivalent, required. 
• Two years experience in case management with migrants, youth, and family service required.
• Bilingual - Spanish required
• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Must have access to a vehicle, valid driver’s license and proof of insurance to perform essential job functions-required
• Ability to maintain assigned community and Migrant Shelter –based services.
• Ability to work with diverse individuals and groups.
• Must be highly organized and have adequate knowledge of Microsoft Excel. Ability to learn other technology platforms such as Charity Tracker, Sales Force, and RedCap to track data.
• Flexible hours, including at least 2 evenings and one Saturday a month.

PHYSICAL DEMANDS 

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
• The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
• The employee may occasionally lift and/or move up to 25 pounds.

SALARY: 

• The average starting salary for this position will fall in the range of $44,000 to $49,000 annually. Where candidates fall in this range will be based on skill and experience level.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. 

• Blue Cross Blue Shield (BCBS) of IL Medical Coverage options that support all levels of staff (including Part-Time): HMO, PPO, and HSA (PPO).
• ZERO: A free benefit for BCBS PPO members that helps find the least expensive option for medical
• MFS will contribute $2,000 to individual and $4,000 to family HSA Accounts through our HSA coverage, all front-loaded at the start of the year, or the start of your HSA enrollment.
• Teladoc services provided to all employees: A no-cost benefit providing general medicine and behavioral health services, no insurance
• Dental HMO and PPO options through Guardian
• VSP vision insurance with one of the largest networks in the Chicago-land
• Company-paid individual life insurance policy of $100,000, with a wide range of additional, employee-cost
• Company-paid individual Short-Term Disability (STD) and Long-Term Disability (LTD)
• Five Flexible Spending Account (FSA) options ranging from Health to Contribute your pre-tax dollars where you need them the most.
• Ascensus 401K Plan with up to a 4% Match, vested at 100% on day one of
• 12 Paid Holidays 
• Starting with 15 days of PTO, maxing at 30 days after 3 years of service.
• Training and Professional Development Plan with E-
• Pet Insurance options for your furry (or non-furry) friends.
• Comprehensive Employee Assistance Program (EAP).
• Free Will preparation services.
• On-staff notary available to
• ALEX, AI-powered assistance that will make your benefit decisions

Salary : $44,000 - $49,000