Emergency Housing Director

Description

Our mission Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision Uniting the community through service. Our values Welcome and respect all people. Act with integrity. Value individual initiative and ability. Serve individuals and the community as an act of faith. Balance humanitarian goals with sound business practices.

MIFA provides a workplace that supports our strategic goal of serving more.  Our people strategies create a culture that:

• assumes 100% accountability for the quality and integrity of our work
• embraces the use of technology 
• encourages big and small innovation in problem solving, project management and idea generation
• is vibrant, adapts to change and offers opportunities for personal and professional growth

 Job title:   Director of Emergency Housing                                                     Reports to:   VP of Family Programs

Compensation level: Executive A                                                                         Full-time Exempt 

Posting date:   February 15, 2022

Closing date:   March 1, 2022

Directors at MIFA

Directors possess the knowledge and authority to make decisions on behalf of their areas, often independent of a supervising vice president or chief. They generally supervise at least three employees and provide guidance for their teams, including clearly communicating strategic goals, fostering trust, promoting professional development, and holding staff and each other accountable. They spend most of their time managing efficient operations, with an eye for opportunities to innovate or integrate technology. Additional priorities include compliance and cross-training to ensure continuity of operations. These staff members report to chiefs or vice presidents.

Position summary

The Director of Emergency Housing is responsible for senior level administration of three high-impact programs at MIFA, including a homeless hotline which operates 24 hours a day, seven days a week. This dynamic people-oriented and program-oriented social service professional will be charged with enhancing program operations and ensuring quality services, including staff management and development, grant management and compliance, reporting, and critical outcome evaluation. The Director of Emergency Housing will serve in various capacities as MIFA’s representative and key contact in the community.

Requirements

Qualifications

- Bachelor’s degree in social services or related field required, master’s degree preferred

- Five years of management experience, managing teams and subgroups at various levels of responsibility

- Five years of experience working in a social service environment with direct service contact managing both on-site and in-the-field staff

- Four years’ grant and nonprofit compliance job-related experience, HUD experience a plus

- Proficiency at operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment.), Microsoft Office (Word, Excel), and various database systems 

- Ability to oversee and be accessible to MIFA’s homeless hotline operations 24/7

Major responsibilities and related tasks

Manage multiple program components and provide oversight and direct supervision to Emergency Housing programs including homelessness prevention, rehousing, and shelter placement.

• Oversee the provision of services to approximately 3,000 clients per year, ensuring the mission, vision, and values of MIFA are at the forefront of service delivery
• Ensure processes, procedures, and training for timely, efficient, and consistent services are in place, and updated annually
• Look to innovate and develop effective and efficient service delivery models through researching best practices; remain open to smarter ways to work, including a keen eye on maximizing technology
• Conduct annual assessments of staffing needs, assignments, and program needs to develop the annual budget plan and justifications
• Hire, train and supervise staff, focusing on staff development and professional growth 
• Provide backup to staff as needed due to absence or high service demands
• Provide ongoing modeling and training to all staff on the importance of providing excellent customer service with professionalism
• Work cooperatively as an engaged member of the Family Programs team to train and support other program staff and support coworkers in providing client assistance as needed
• Knowledge of the requirements of the HEARTH Act; staying abreast of federal, state, and local issues of homelessness is a must

Ensure all program operations are compliant with funding contracts and agreements

• Proficiently review contracts and agreements ensuring that the budget, scope,  activities, and outcomes are achieving program goals and that the grant review process is conducted in a timely manner
• Provide timely, accurate, well-articulated grant and program reporting, ensuring reports reflect the scope of the services provided and fully highlight the accomplishments of the program
• Calculate spending trends monthly and adjust spending rates as needed and appropriate
• Produce bi-monthly MOR reports and quarterly/annual City and HUD reports
• Oversee and audit daily/monthly expenditures to ensure that expenses stay within monthly and annual budgets
• Provide timely information to advancement and communications staff for grants, proposals, evaluation, and reports 
• Review CoactionNet assistance fund use report daily and resolve report discrepancies with accounting as they arise
• Oversee and manage HMIS data system and reports, reviewing monthly
• Ensure appropriate check and balance systems for both operations and assistance expenditures are followed by staff
• Exercise attention to detail, promptly and precisely address concerns from vendors and clients concerning the receipt of financial assistance; reconciling issues with accounting
• Knowledge/willingness to learn and implement best practice case management methods (Trauma Informed; Strength Based; Vandenberg Wraparound)

Actively pursue, develop, and maintain collaborative partnerships with social service agencies, providers, and funders to ensure the ongoing communication of service availability and needs in the community

• Act as an engaged and active member of the Emergency Housing Partnership and the CoC consortium, attending monthly meetings
• As a representative of MIFA Emergency Housing program, provide information and education to the community as needed through speaking engagements, training, and workshops
• Act as the lead liaison with funders by representing MIFA at meetings, present reports, and articulate the accomplishments and needs of the program
• Assist in developing and leading the Family Program advisory committee by facilitating meetings and setting the agenda
• Act as program’s internal and external liaison

Other responsibilities

• Positive leadership and professional skills
• Ability to complete duties on schedule with little or no supervision
• Ability to network to develop and promote collaborative relationships with funders and other providers
• Ability to handle client and donor information confidentially and discreetly
• Knowledge of HQS and Habitability inspection requirements
• Ability to welcome and respect people of diverse ages, races, and household compositions, as well as persons in crisis
• Ability to use computerized accounting and budgetary systems, including spreadsheets
• Other duties as assigned.

Supervisory responsibilities

Emergency Housing staff: Rapid Rehousing Operations Lead, Emergency Shelter Placement Operations Lead, Rapid Rehousing Administrative Coordinator, and HMIS Administrative Coordinator

Reports to 

VP of Family Programs                                     Salary range:  $29.00 - $33.35

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision. 

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

MIFA employment guidelines

MIFA is an equal opportunity employer. MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job;  Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.