What are the responsibilities and job description for the Associate Transit Customer Service Specialist 1-2 (Represented) position at Metropolitan Transportation Authority?
Description
Job Information:
Title & Requisition Number: Associate Transit Customer Service Specialist 1-2 (Represented) (Requisition #: 6541)
First Date of Posting: 03/08/2024
Last Date of Filing: 03/15/2024
Authority: TA
Department: Subways
Division/Unit: Car Equipment
Reports To: Superintendent
Location: Corona Yard, 126-53 Willets Point Blvd, Queens, NY 11368
Hours of work: 7:00AM – 3:00PM (Subject to Change)
*This position is represented by the DC37 Union*
This position on the NYC Transit payroll is competitive and is eligible for the 55-a Program. This position is open to qualified persons who are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
Compensation:
Associate Transit Customer Service Specialist I (TA): $62,999 - $81,397
Associate Transit Customer Service Specialist II (TA): $82,741 - $103,091
Responsibilities:
Administration is mainly in charge of record keeping/personnel files as well as other jobs including but not limited to: Record keeping of employees, Payroll for supervision and hourly, Conduct weekly payroll audits, Liaise between the shop, HR/ payroll, sick and other departments for personnel information. Monitor and query training record - history, while keeping track of training schedule training. Review and monitor yearly vacation pick. Keeps track of job number and overtime hours. Monitor inventory of office supplies and place Purchase Orders. Keep track of sick Lines. Provides Biweekly manpower reports. Assists managers with miscellaneous task. E.g., create excel work sheets. Paycheck sort and distribution and track of shop IODS.
Education and Experience:
Associate Transit Customer Service Specialist 1 & Associate Transit Customer Service Specialist II:
- A baccalaureate degree from an accredited college or university and two years of satisfactory, full-time experience in a customer service or public information capacity; or
- An associate degree from an accredited college or university and three years of satisfactory, full-time experience in a customer service or public information capacity; or
- A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience in a customer service or public information capacity; or
- Education and/or experience equivalent to “1” “2” or “3” above.
Desired Skills:
- Excellent computer skills
- Proficient in Microsoft Office Suite
Selection Method:
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Salary : $82,741 - $103,091
