What are the responsibilities and job description for the Director HR Process Innovation position at Metropolitan Transportation Authority?
Description
Position at MTA Headquarters
JOB TITLE: Director, Process Optimization, People
SALARY RANGE: $128,000 to $140,000
HAY POINTS: 830
DEPT/DIV: People Department
SUPERVISOR: Senior Director - HR Process Optimization
LOCATION: 2 Broadway
HOURS OF WORK: 9:00 am - 5:30 pm (7 1/2 hours/day)
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
SUMMARY:
The Director, Process Optimization is responsible for assessing the stability and sustainability of all current business processes and optimizing them as well as developing future processes. This includes the accountability to execute specific initiatives and collaborate with stakeholders across all MTA Agencies and organizational areas; ensuring business processes conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony.
The secondary objective of the Director, Process Optimization is to manage and deliver a transformational portfolio of enterprise-wide programs and projects that introduce best practices in talent acquisition, organizational design and development, performance management, compensation, benefits, and HR operations and analytics. This individual is also responsible for maintaining a continuous improvement program, that will enable and enhance the capabilities of the People team to effectively support the overall strategic objectives of the organization.
The Director must organize and prioritize their overall project pipeline, effectively manage resource requirements, and establish a governance and delivery model for tracking the execution of the strategic project portfolio.
RESPONSIBILITIES:
- Independently assess current business processes, identify capability gaps, gain business-IT alignment, develop future state strategy & solution vision.
- Responsible for partnering with cross-functional partners to manages the design, modelling and implementation of new or modified business processes and recommended organizational structures
- Proactively leads collaborative efforts across business groups, functional teams, at multiple levels. Accountable to provide the stable foundation for procedures & processes that will enable the execution of the People’s Department goals.
- Provides strategic communication, problem solving, risk management, facilitating meetings, and ensuring quality control are elements.
- Acts as a senior Project Manager for the Senior Director of HR Process Optimization and improves business processes through tools, metrics, and dashboard reporting to enable decision making.
- Understands operational needs and work with data to identify trends and develop solutions.
- Responsible for partnering with cross-functional teams to drive the planning, executing, and auditing of business processes that enable efficiencies and accountability for all business process and MTA procedures.
- Selects, develops, and motivates personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
- Strong executive and emotional presence to inspire and influence change across the organization.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Proficient in business process mapping, process optimization, and system improvements for organizational efficiency.
- Strong analytical, quantitative, and problem-solving skills with experience in business case development and implementation planning.
- Excellent time management, prioritization, and decision-making abilities with strong attention to detail.
- Ability to coach, train, and collaborate across functions, while synthesizing diverse viewpoints and influencing stakeholders.
- Skilled in data analysis and making data-driven decisions, with experience in performance metrics and meeting targets.
- Comfortable managing ambiguity, balancing strategic and operational needs, and delivering customer-centric solutions.
- Ability to think both creatively and critically, willing to think outside the box and challenge the status quo.
- Strong communication, interpersonal, organizational, and presentation skills.
- Proven ability to manage high-pressure environments and lead teams to meet short- and long-term goals.
- Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
- Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
- Proficient in Microsoft Office Suite and experienced in cross-organizational process/change management tools.
EDUCATION AND EXPERIENCE: REQUIRED
- Bachelor’s degree in Business Administration, Human Resources, Computer Science, Management, Economics and/or a related field, or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree.
- Minimum 10 years related experience, including experience in a management consulting role; experience performing business process analysis or business requirements development; experience leading and influencing clients and project teams on transformation and process improvement strategy, and/or leadership role in a large, multi-faceted, fast-paced organization or governmental body preferred; experience in systems implementation / deployment (with business/domain focus).
PREFERRED:
- Master’s degree in HR, Operations, IT Management, Strategy, Business Administration, or related field.
- Strong preference for past roles in management, consulting, process improvement, systems implementation, or business operations.
- Proficiency in office productivity tools, web-based applications, and data analysis tools (e.g., MS Forms, Project, Power BI).
- Attainment of or in the process of attaining specific Business Process certification(s) such as Lean Six Sigma.
- Familiarity with Human Resource Information Systems (e.g., Workday, PeopleSoft, Oracle HCM) and process optimization tools (e.g., Visio, ARIS).
- Knowledge of HR best practices, business trends, and MTA policies and procedures.
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission")
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Salary : $128,000 - $140,000
