Senior Manager, Leave Administration and HR Support Services

JOB INFORMATION

Resume Due Date:       April 7, 2025

Functional Job Title:    Senior Manager, Leave Administration and HR Support Services

Department/Division:   Human Resources

Work Location:             2 Broadway/ Randall’s Island

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

MTA Bridges & Tunnels reserves the right to remove this posting before the application deadline.

COMPENSATION

Earnings Potential:       $110,909 - $144,315

Hay Points:             775

Overtime Eligibility:     Not eligible for paid overtime in accordance with FLSA

RESPONSIBILITIES

The Senior Manager, Leave Administration and HR Support Services is responsible for overseeing the agency's leave management program, ensuring compliance with applicable laws and policies while supporting employees and partnering departments throughout the leave process. This role handles a wide variety of leave types including FMLA, disability, military, and injury-on-duty, and also oversees drug and alcohol testing coordination. In addition to managing daily leave cases, this role incorporates key administrative and technical functions such as invoice processing, HRIS data integrity, cross-departmental coordination, and compliance reporting. The role functions as a bridge between the Leave Administration unit, business operations, and technical systems.

Leave Program Oversight:

Oversee the administration of all leave programs including FMLA, STD, LTD, PFL, Military, Educational, Childcare, and Injury on Duty (IOD), ensuring accurate processing and compliance with federal, state, and local laws.

Manage employee leave from intake through return, including eligibility verification, documentation, approvals, denials, and communication with employees and supervisors.

System Integration and Reporting

Leverage PeopleSoft or similar HRIS platforms to track leave actions, ensuring data accuracy, workflow compliance, and proper processing of terminations, payroll adjustments, and return-to-work updates.

Work with Kronos Workforce Integration Manager (WIM) to interpret timesheets, attendance, and labor reports; design and run Kronos-based reports to ensure compliance with agency policies and union rules.

Collaborate with IT and HRIS teams to ensure seamless integration between Kronos, ERP systems, and data warehouses, supporting accurate and efficient information flow across platforms.

Contribute to the design and enhancement of software systems that support evolving organizational needs in leave tracking and time/labor management.

Drug and Alcohol Testing Management

Oversee and track random drug and alcohol testing, including scheduling, form completion, and follow-up.

Ensure policy adherence for positive cases and coordinate with appropriate departments.

Manage and verify invoicing, chargebacks, and discrepancies related to testing vendors.

Cross-Departmental Coordination

Collaborate with departments including Labor Relations, Payroll, HRIS, Legal, and Benefits to ensure seamless processing of leave-related actions.

Interface with managers, employees, and external partners to provide updates, resolve issues, and ensure service delivery.

Contract & Invoice Administration

Track and process invoices related to leave administration services (e.g., drug testing vendors), working with Procurement and Accounts Payable to ensure timely payment and reconciliation.

Maintain records and retention systems for sensitive information related to employee leaves.

Retirement and Termination Case Management

Manage retirement notifications and coordinate the closure of related leave cases.

Oversee employee terminations during leave, ensuring compliance with internal protocols and complete documentation.

Supervisory & Team Management

Provide day-to-day supervision, coaching, and support to junior leave administration staff.

Assign and review work, monitor performance, and ensure consistent application of leave policies and procedures.

Support professional development and training for team members to ensure high-quality service delivery and regulatory compliance.

Serve as the escalation point for complex leave cases and staff inquiries.

Special Projects and Compliance

Assist with compiling data and documentation for audits, internal reviews, or external agency requests.

Provide support for employer-sponsored initiatives such as recognition events and informational sessions related to employee benefits or leave programs.

Serve as a liaison or coordinator for special administrative programs as needed.

QUALIFICATIONS

Bachelor’s degree in Human Resources, Business Administration, Health Administration, or a related field.

Eight (8) years of experience in Human Resources, with a focus on leave administration, payroll, or related functions including at least four (4) years in a management or supervisory role in a large, multi-faceted organization.

Additional years of experience can be substituted in lieu of education.

Experience in FMLA administration and other leave types such as STD, LTD, and PFL.

Experience with PeopleSoft or other HRIS systems for managing leave cases and data entry.

Experience in compliance and regulatory reporting, particularly related to labor laws, medical leave policies, and union agreements.

Strong knowledge of FMLA regulations and other related leave policies (e.g., ADA, Workers' Comp, STD, LTD).

Expertise in leave tracking and management software, preferably PeopleSoft or similar platforms.

Familiarity with Workforce Integration Manager (WIM) interfaces and able to create and understand reports within the Kronos system, like timesheets, attendance records, labor reports.

Successful track record in design of software systems to meet the current and future needs of a complex transportation organization

Prior experience in organizations where Kronos interfaces with Enterprise Resource Planning systems (ERPs) and Data warehouses

Proficiency in Microsoft Excel and other reporting tools for data management and analysis.

Strong understanding of drug and alcohol testing regulations and the process of maintaining compliance.

Project management skills to handle multiple leave cases, regulatory requirements, and reporting deadlines.

Strong communication skills, both written and verbal, to interact with employees, management, and external stakeholders.

Precision in managing sensitive employee leave data, ensuring compliance, and preventing errors.

Ability to troubleshoot issues related to leave eligibility, tracking, and processing, especially in complex or unique cases.

Ability to provide guidance to HR staff, managers, and directors regarding leave policies and procedures.

Due to the nature of the work, maintaining confidentiality and handling sensitive employee data with discretion is critical.
 

PREFERRED QUALIFICATIONS

Master’s degree in a related field.

Certification in Human Resources (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP)

Working knowledge of NYC Civil Service Law and Practice

Familiarity with the MTA’s policies and procedures.

Familiarity with the MTA’s collective bargaining procedures.

Knowledge of union agreements and how they impact leave administration.

Familiarity with workers' compensation laws, particularly for managing injury on duty (IOD) cases.

Experience working in a matrixed organization where coordination with multiple departments is necessary.

Familiarity with legal requirements for employee health and safety programs.

OTHER INFORMATION

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Also, pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). 

HOW TO APPLY

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.