What are the responsibilities and job description for the Specialist IV, Customer Experience position at Metropolitan Transportation Authority?
Are you detail-oriented and passionate about ensuring safe and reliable transportation for our community?
Who We're Looking For
The Specialist IV, Customer Experience- Demand Response Operationsreports directly to the Program Manager Demand Response Contracts. This position is responsible for contractor, customer service and Control Center oversight, quality assurance and quality control of CapMetro's demand response programs. This position focuses on customer experience, system safety, operational efficiency, data accuracy, and all other operational functions. Oversight is accomplished through on-site audits, remote audits, field observations, process audits, documentation review and problem investigation with the primary focus on safe and reliable delivery of service.
Who We're Looking For
The Specialist IV, Customer Experience- Demand Response Operationsreports directly to the Program Manager Demand Response Contracts. This position is responsible for contractor, customer service and Control Center oversight, quality assurance and quality control of CapMetro's demand response programs. This position focuses on customer experience, system safety, operational efficiency, data accuracy, and all other operational functions. Oversight is accomplished through on-site audits, remote audits, field observations, process audits, documentation review and problem investigation with the primary focus on safe and reliable delivery of service.
