Transit Ambassador (Part Time, Afternoon/Night Shift)

Description

Step into the dynamic role of Transit Ambassador (Part-Time), where you will immerse yourself with our riders and become a vital, visible, and welcoming presence onboard the TRAX train. As a Transit Ambassador you join our UTA eco-system of support by engaging customers face-to-face with a friendly and upbeat attitude the public in getting to where they need to go.

As The Transit Ambassador, You Will

• Engage with riders actively throughout an entire shift
• Perform platform checks periodically during shifts
• Work in teams of two to three
• Provide a supportive presence onboard the TRAX train, including:
• Providing information
• Offering resources
• Answering customer questions
• Assist a variety of people in diverse and sometimes challenging circumstances
• Provide customers with up-to-date information about Utah Transit Authority (UTA) service
• Work in varied conditions, with potential exposure to extreme weather
  
  

We are currently hiring for the afternoon/evening shift, 4-5 hours per day, totaling up to 29 hours per week.

Minimum Qualifications

REQUIRED EXPERIENCE

• Experience in customer service or related roles providing face-to-face information with the ability to solve problems and resolve customer inquiries, working with underrepresented communities.
  
  

Preferred Experience

• Training in CPR and emergency preparedness is a plus.
• Bi-lingual (Spanish or other) (in addition to English).
• Experience working with communities experiencing homelessness, addiction, or at-risk categories.
• Trauma-informed skills
  
  

Education/Licenses

• High school diploma or equivalent. Successfully complete a required training program (provided).
• Be at least 18 years old.
• Driver's license preferred but not required.
  
  

Skills/Abilities

• Excellent communication (written and verbal) and customer service skills.
• Excellent problem-solving skills.
• De-escalation skills.
• Tracking/recording-keeping.
• Communicate with supervisors, lead, UTA team members, and customers; maintain good customer relations in person, over the phone and radio.
• Read and understand training materials, employee expectations, operating manuals, and operating and safety rules and directives.
• Work with shift supervisor and lead to accomplish daily priorities.
• Work in teams of 2-3
• Perform the physical requirements of the job including continuous walking and carrying supplies.
• Climb stairways or navigate accessibility features without difficulty.
  
  

All applicants considered for employment must pass a thorough criminal background check.

This job requires regular and predictable attendance and adherence to employee expectations regarding timeliness and communication.

• OR -
  
  

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

As a part-time Administrative Employee, your Total Rewards Benefits Package will include:

11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.

10 paid holidays and two (2) floating holidays per year.

Training, development, and career advancement opportunities.

Employee assistance program - includes counseling, legal services, financial planning, etc.

457 Contribution Plan, available for immediate contributions and company matching.

Free transit passes for employees, their spouses, and their dependent children.

UTA Well - a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.

Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.

Discounted cell phone plans with T-Mobile and AT&T.

Pet insurance plan options (tailored plan coverage based on pet's health and needs).

For more information on UTA's Total Rewards benefits package, please visit: https://jobs.jobvite.com/rideuta/#benefits

Pay Range: $17.692 per hour or more, depending on experience

If interested, apply before: Monday, March 31st, 2025 @ 5:59 PM MST

• UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays' notice prior to the need for the accommodation is required.
• Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.
  
  

PM21

o