What are the responsibilities and job description for the Client Service Representative I – Business Office position at Metropolitan Veterinary Associates?
Are you looking to grow your career in veterinary medicine and work in an environment that values you as much as the pets and families we serve? Join the Business Office of Metropolitan Veterinary Associates (MVA) and become an integral part of our mission to provide exceptional support to our specialty veterinary teams and their clients.
At MVA, our team members are the foundation of our success. Your career, happiness, and future are always our priority. As the region's preferred specialty, emergency, and critical care hospital, you’ll play a vital role in making a difference in the lives of pets and their families—even if you won’t be working directly in the hospital.
Why Join the MVA Team?
- Support one of the largest specialty and emergency veterinary hospitals in the region.
- Work in a collaborative, inclusive, and growth-focused environment.
- Enjoy top-tier benefits (see below!) and a strong emphasis on work-life balance.
What You’ll Do as a CSR I (Business Office)
In this role, you’ll primarily support our specialty veterinary teams by managing client communications and assisting with critical administrative tasks. This position is based at our business office in Eagleville, PA, rather than the main hospital.
Responsibilities Include:
- Providing a warm and professional first impression to clients via phone and email.
- Booking appointments for specialty services and handling follow-up communication.
- Managing medication requests and working closely with veterinary teams to coordinate refills and updates.
- Answering a high volume of phone calls while maintaining accuracy and attention to detail.
- Updating patient records and maintaining accurate client information.
- Assisting with billing and payments for specialty services.
- Delivering exceptional customer service in a fast-paced environment.
What We’re Looking For:
- A friendly and professional demeanor with excellent communication skills.
- Proficiency with computers, phone systems, and multi-tasking in a high-volume environment.
- Comfort interacting with pet owners and discussing veterinary care.
- Strong organizational skills, attention to detail, and the ability to prioritize effectively.
- Experience in scheduling, customer service, or medical office settings is preferred.
- A desire to learn more about veterinary medicine and support our mission to provide exceptional care.
What MVA Offers You:
We believe in taking care of our team members, so we offer:
- Competitive Compensation: Starting at $18 per hour.
- Flexible Hours: Encouraging a healthy work-life balance.
- Paid Time Off: Including vacation, sick leave, and volunteer time.
- Education Assistance: Tuition reimbursement and continuing education allowances.
- Healthcare Benefits: Medical, dental, and vision insurance.
- Retirement Plan: With employer matching.
- Employee Discounts: 20% off services and supplies at cost.
- Pet Benefits: Paid pet bereavement day and pet adoption reimbursement.
- Supportive Environment: Snacks, coffee, fresh fruit provided daily, emotional well-being support, and team recognition programs.
- Growth Opportunities: Unlimited potential with mentorship and training from a dedicated education team.
- Inclusive Culture: A friendly, team-oriented environment where everyone is valued.
Join Our Team!
At MVA’s Business Office, you’ll find a career that’s fulfilling, impactful, and supported by a team that truly cares about you. Apply today and become part of our growing family in Eagleville, PA!
Salary : $18
