What are the responsibilities and job description for the IT Manager position at MetroSys Inc ?
Key Responsibilities Team Leadership and Management
Oversee a team of IT professionals, including network administrators and support specialists. Develop and enforce IT policies, establishing best practices for network security and operational standards. Manage department budget, track expenditures, and make cost-effective decisions on resources. Plan and coordinate IT projects, including technology upgrades and deployments. Technical Oversight and Support
Ensure stable and secure IT infrastructure, including systems and network performance. Collaborate with various departments to assess technology needs and provide solutions. Supervise IT maintenance and troubleshooting to minimize system downtime and address issues promptly. Guide implementation of cloud services, data protection, and cybersecurity practices. Vendor and Partner Relations
Establish and maintain vendor relationships to optimize service agreements and procurement. Monitor performance and service levels of third-party providers, ensuring alignment with organizational needs. Strategic Planning and Technology Development
Contribute to IT strategy development, aligning technology projects with organizational goals. Identify and recommend emerging technology solutions to enhance operational effectiveness. Team Growth and Development
Provide mentorship and guidance to the IT team, promoting skill-building and career development. Conduct regular performance reviews and provide constructive feedback. Compliance and Reporting
Ensure compliance with industry standards and cybersecurity regulations, managing data protection policies. Regularly report on IT performance, system health, and security status to executive leadership. Qualifications and Skills
Education : Bachelor's degree in IT, Computer Science, or related field preferred. Experience : Minimum of 5 years in an IT leadership role, with team management experience. Technical Proficiency : In-depth knowledge of network infrastructure, systems management, and IT security. Skills : Strong problem-solving abilities, excellent written and verbal communication, and effective collaboration skills. Certifications : Relevant certifications (e.g., CompTIA, CISSP, PMP) are advantageous. Technical Environment
Security : CrowdStrike, Microsoft Defender. Cloud : Microsoft Entra, Active Directory. Networking : Cisco Meraki, Wireshark. Service Desk : SysAid, ConnectWise. Project Management : Asana, MS Teams. Additional Technologies : Windows, Linux, Microsoft Intune, SCCM, PDQ Deploy, and various Apple iOS devices.
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