What are the responsibilities and job description for the Claims Manager position at MetroTech Chemicals?
MetroTech Automotive is looking for a Claims Manager to direct and oversee all claim activities within the corporation. MetroTech Automotive is a firmly established company of 38 years based in Charlotte, NC. We are a manufacturer of car care products and a well-renowned automotive partner of car dealerships nationwide.
Responsibilities & Duties (included but not limited to):
- Lead and mentor Claims Administrator, ensuring the smooth delivery of claims services
- Review policies, investigate claims, and determine the payable amount based on coverage and guidelines
- Make accurate and timely decisions on claims, providing clear reasons for their determination
- Ensure adherence to company policies and procedures, as well as compliance with all applicable laws and regulations
- Evaluate Automotive Car Care claims to determine exposure, liability, and damages
- Answer incoming claim calls concerning warranty coverage and claim issues from customers and dealerships
- Manage and respond to emails in our NetSuite portal
- Prepare necessary forms and gather documentation for all valid claims
- Communicate internally with management regarding the status of Goodwill claims
- Make strategic recommendations for scope of coverages and any changes in compliance language
- Maintain information on various platforms (primarily Excel spreadsheets) for reporting purposes
- Perform miscellaneous administrative job duties as required
Requirements & Qualifications:
- Bachelor’s degree preferred
- Management experience
- Experience in processing warranty claims
- Strong communication and interpersonal skills desired
- Ability to handle a high volume of phone calls and emails
- Experience w/ Oracle NetSuite preferred
Please email your resume for consideration: careers@metrotechauto.com
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person