What are the responsibilities and job description for the Oral Surgery Practice Coordinator position at Metrowest Oral Surgical Associates?
Metrowest Oral Surgical Associates is an elite oral surgery practice committed to exceptional patient care and first-class service to our referring doctors. We are seeking a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs.
Job Summary
The Scheduling Coordinator plays a critical role in providing exceptional patient care, resulting in the best clinical outcomes and meeting the needs of our patients.
Key Responsibilities
- Provides concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
- Greets patients and visitors immediately upon arrival with a friendly demeanor.
- Answers the phone promptly with a smile.
- Schedules appointments to optimize patient satisfaction, provider time, and most effective use of exam and treatment rooms.
- Prepares a daily schedule for each provider.
- Prepares patient charts.
- Manages patient flow to reduce patient wait time.
- Assists patients as necessary.
- Maintains reception area in a neat and orderly condition.
- Maintains professional relationship with referring offices.
- Maintains confidentiality of all information in accordance with HIPAA.
- Performs other related duties as assigned.
