What are the responsibilities and job description for the Client Relationship Coordinator (remote in the US) position at Metrum Research Group?
We are seeking a team member who wants to be part of a diverse, world-class team transforming biomedical decision-making to improve health for all. We are obsessed with learning and we have a passion to participate in the growth of our scientific disciplines. We believe that as we learn, we have a responsibility to share openly with the community.
Our Mission: At Metrum Research Group, we are driven to improve health and defeat disease, particularly where there are unmet needs. We provide innovative solutions at the intersection of data, science, and technology to generate key insights that impact biomedical decision-making.
Join us in our mission! Metrum Research Group is seeking a Client Relationship Coordinator (CRC) who will work closely with the sales and business development teams to provide a smooth and positive experience as prospects transition into customers. Additionally, the CRC collaborates with product support teams to ensure clear and consistent communication across the Technology Solutions business.
Responsibilities
- Works alongside the CRC II to jointly manage all external communication for technology solutions business, maintaining clear and consistent messaging throughout the customer lifecycle.
- Engages with prospects and customers throughout the entire process, from lead development to product implementation.
- Facilitates the project proposal process, with input from product, engineering and support teams.
- Consistently monitors and tracks potential customer pipeline, taking steps to guide through the sales funnel.
- Serves as point person for review and execution of customer contracts (CDA, MSA, Work Orders, etc.).
- Takes first-pass review of customer contracts and drafts contract amendments.
Requirements, Skills
- Superior written and oral communication skills.
- Cultivate enduring customer relationships.
- Proven expertise in sales operations.
- Strong data analysis skills to work with sales and marketing data and create reports.
- Strong follow through and attention to detail.
- Ability to work both independently and as part of a highly capable team.
- High degree of comfort with scientific and technological topics and an eagerness to learn.
- Fluent in the use of Internet technologies, and web-based software.
Education and Experience
A 4-year college degree is required or equivalent experience (communications, business, science, or related field).
Experience: 3-5 years experience in administration, customer relations and/or sales.
Physical Demands
The job frequently requires working at a computer terminal, standing or sitting, and the ability to operate the computer with proficiency.
Work Environment
The work environment is quiet with no adverse conditions.
Metrum Research Group offers competitive salaries and an excellent benefits package. You can read more about us on our website by clicking the link to our company careers page at the top of this page. Just click 'Company Website' on the left.
Metrum Research Group EEO Statement
MetrumRG believes that innovation is cultivated when we challenge each other with new ideas and perspectives. MetrumRG is an equal opportunity employer that is committed to building a diverse and inclusive team. All employment decisions are based on qualifications, merit, and business needs, and we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
MetrumRG is committed to providing equal employment opportunities and reasonable accommodations for candidates and employees with disabilities. We encourage all qualified candidates to apply for positions within our organization. If you require reasonable accommodation because of a medical condition for the application or interview process, please contact Scotti Rylands or our Talent and Culture Department, (860)735-7043 x-622, or message us and we will work with you to meet your needs.
