What are the responsibilities and job description for the Business to Business Customer Service position at Metso?

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date : 02 / 28 / 2025

Introduction

We are seeking a Delivery Management Specialist to join our team. You will be responsible for management of complex spare part sales orders in line with business line requirements including schedule, budget, and quality. You will communicate within a global team to prioritize tasks and make quick, informed decisions for a positive customer experience. In this position, you will report to the VP, Crusher Spares Operations.

This position is mainly located in Brookfield, WI, but we are happy to offer flexible working arrangements, including hybrid options.

Team you belong to

You will join a team of results-oriented professionals delivering sustainable, innovative solutions to clients’ crushing needs.

We work closely with internal stakeholders, such as local customer-oriented professionals, product groups, technical support professionals, and inventory and logistics professionals. Our team culture is open, honest, collaborative, and all about bringing results with the customer in the center.

What you’ll do

Lead and Coordinate : Oversee and communicate with stakeholders throughout the delivery process for complex orders.
Optimize Deliveries : Analyze customer orders, set priorities, and adjust schedules to ensure timely and efficient deliveries.
Enhance Customer Experience : Ensure deliveries meet agreed schedules, quality, and cost, maximizing business outcomes and customer satisfaction.
Risk Management : Identify, evaluate, and mitigate risks throughout the project, troubleshooting delivery issues promptly.
Collaborate and Innovate : Work closely with all stakeholders, establishing positive relationships and continuously improving services based on feedback.
Create Performance : Propose and implement solutions to enhance performance and customer experience through product or process development, tools, and methodologies.
Adhere to Standards : Follow lean processes and meet KPI requirements set by the manager.

Who you are

Educational Background : Bachelor's Degree in Business, Engineering, or a related field.

Experienced Professional : Proven experience in project or delivery management, purchasing, or logistics.

Tech-Savvy : Good familiarity with IT tools and ERP / integrated systems (preferably SAP).

CRM Knowledge : Experience with CRM software, such as Salesforce, is beneficial.

Technical Skills : Ability to interpret machine and parts drawings is advantageous.

Ready to Travel : Valid passport for international travel and a driver's license for local travel.

Effective Communicator : Capable of articulating and communicating topics within your expertise to all organizational levels.

Customer-Focused : Deep understanding of customer needs and requirements.

Performance- Oriented : Significant operational performance, meeting cost and performance KPIs, industry standards, and competitor benchmarks.

Highly Motivated : Ability to meet deadlines and work efficiently in a fast-paced environment.

Focus : Comfortable working in a multicultural and multilingual team atmosphere.

effectively.

What's in it for you

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.

Compensation and rewards -Global incentive program tied to business and performance targets.

Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.

A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

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