What are the responsibilities and job description for the Site Account Manager, East USA position at Metso?

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date : 03 / 28 / 2025

Introduction

We are seeking a Site Account Manager- East USA to join our Site Account Management team. You will be responsible for building and maintaining effective long-term relationships with key administrators at customer site level and continuously promote Metso's value-added offering. Create a healthy business with high customer satisfaction with the site account. In this position, you will report to Senior Manager, Site Account Management, East / Midwest USA.

This position is mainly located in the following region; Iowa, Illinois, Ohio, Kentucky, West Virginia but we are happy to offer flexible working arrangements, including hybrid options. However, the role does require 75% of travel.

Team you belong to

You will join a team of site account managers dedicated delivering profitable business growth from allocated sales. You will create relationships with the key people at the site and share this with the organization key interfaces.

What You’ll Do :

Promote After-Market Business : Identify investment and capex opportunities, conveying customer requirements to capex sales.
Plan and Coordinate : Oversee all Metso functions at the site, ensuring seamless operations.
Resource Management : Seek and coordinate the best resources and channels for customer-facing activities.
Customer Insight : Understand customer business needs and effectively communicate Metso’s added value.
Sales Leadership : Lead site sales activities with a cross-organizational team, understanding customer capex and open decisions and timelines.
Strategic Planning : Support account planning and implementation, including strategy, relationship management, budgeting, and sales roadmaps.
Information Management : Maintain and share information on installed base, performance, and shutdown schedules.
Customer Satisfaction : Orchestrate customer satisfaction surveys and continuous improvement activities.
Financial Support : Assist with accounts receivable and payment collections.
Travel : Be prepared for extensive overnight travel, both locally and to remote areas (minimum 50% overnight travel).

Who You Are :

Educational Background : Bachelor of Science degree in any Engineering discipline or equivalent.

Experience : At least 5 years in a sales role, with specific experience in field service, equipment repair, crushing & screening, bulk material handling, pyro processing, and grinding equipment being a major plus.

Industry Knowledge : Familiarity with minerals processing equipment and systems applications in mines and quarries.

Leader : Highly motivated, able to plan, organize, work under stress, meet deadlines, and work efficiently.

Leadership : Ability to work effectively in a team atmosphere.

Prioritize : Capable of managing multiple projects simultaneously, prioritizing tasks, and thriving in a fast-paced environment.

Tech-Savvy : Proficient in SalesForce, MS Excel, Word, and Outlook.

Leadership Skills : Good leadership and relationship-building skills, with a bias for action and attention to detail.

Communication : Effective communication, collaboration, interpersonal, and presentation skills.

What's in it for you

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.

Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.

Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in providing a flexible work environment.

A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, innovative projects, and global opportunities.

Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Hiring Manager : Jack Meegan

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Site Account Manager, East USA

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