What are the responsibilities and job description for the Director, Customer Onboarding position at MetTel?

Onboarding is a critical function that drives customer success and revenue realization by providing a world-class experience to every mobility client. This team ensures new customers have a clear understanding of the migration process and helps prepare the client for the transition. The Director of Onboarding will oversee and support this group by removing obstacles for the Onboarding Managers.

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Why MetTel

MetTel is a cutting-edge telecom service provider delivering software and telecom services to enterprise companies nationwide. Our teams help create next-generation systems to meet the challenge of today's rapidly changing business climate and set new standards for the telecom industry. From traditional voice to advanced services, MetTel's extensive partnerships enable us to deliver a complete portfolio of services in the United States, Canada, and Puerto Rico as well as global MPLS and VoIP solutions. We believe that each team member is key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge, and enjoy a rewarding career.

ROLE AND RESPONSIBILITIES :

Proactively manage the day-to-day operations of the Onboarding function
Serve as the point of escalation for the team and internal advocate
Monitor KPIs and communicate risk to executive leadership
Coordinate with other teams to optimize processes based on the strategic direction
Ensure smooth communication with New Client Services
Work with Sales to ensure continuity and a great customer experience

DESIRED QUALIFICATIONS :

Excellent verbal and written communication skills

Customer-focused, problem-solving skills

Strong interpersonal skills and the ability to build relationships both internally and externally

Entrepreneurial mindset and the ability to roll up sleeves

Exceptional time management and multitasking ability

Ability to interface comfortably with senior executives and all levels within an organization

Telecommunications experience is a plus, but not required

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

To learn more about our company, visit us at www.mettel.net.

Keywords : #customeronboarding

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Director, Customer Onboarding

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