What are the responsibilities and job description for the Bilingual Service Support Specialist position at Mettler Toledo?
Bilingual Service Support Specialist
Our Opening and Your Responsibilities
Mettler Toledo is seeking to hire a Bilingual Service Support Specialist in the Columbus, Ohio area. This role involves assisting our customers over the phone with repair services and inquiries related to parts, pricing, orders, deliveries, services, product information, and more.
Essential Duties and responsibilities:
- Provide exceptional customer service by answering internal and external customers, and Field Service Technicians’ phone calls in a courteous and professional manner.
- Assist in the follow-up and processing of all customers phones, emails or customer requests
- Maintain data quality by submitting account creation/updates requests and create/update contacts information in SAP as needed, and accurately fill out Customer Interactions in SAP
- Seize opportunities to create service and product leads for sales representatives
- Assist in resolving service problems by clarifying the customer's complaints, selecting, and routing to correct group
- Take appropriate action to follow up on resolving customer issues
- Improve overall customer experience by following correct call flow and script
- Successfully and actively participate in the implementation of department or company changes, to improve productivity and customers experience
What You Need to Succeed
- An associate’s degree preferably in business or communications or one-to-two years of work experience in customer service or sales
- SAP knowledge and experience working in the business system is helpful.
- Excellent customer service skills to interact with internal and external customers to discuss part orders, share tracking information, resolve service problems, select and route service needs.
- Excellent follow-through, ability to meet deadlines, decision making and multi-tasking skills, and excellent communication skills.
- Must be a bilingual in English and French
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
