What are the responsibilities and job description for the Regional Service Manager - Key Accounts position at Mettler Toledo?
Regional Service Manager - Key Accounts
Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Essential Duties and Responsibilities:
- Provide a World Class customer experience and own the customer relationships for the selected Key Accounts
- Be the sole point of contact for assigned accounts representing their needs to ensure a positive experience and execution
- Build and manage strong, long-lasting client relationships for the selected Key Accounts as their trusted advisor
- Manage the financial performance and champion Services needed as the trusted advisor of the selected Key Accounts, subsequently driving growth within assigned accounts
- Manage all customer communications and escalations for the selected Key Accounts with a sense of urgency—ability to keep up with emails, voicemails, and meetings
- Develop a pro-active experience for Key Accounts by owning, researching, and communicating on all Completed On-site Service Visits, Future Service Needs, Parts Sales Orders (Warranty and Billable), Parts Returns (ARM’s), Upgrades (Warranty and Billable), Rentals, Invoice Disputes, and Service Escalations for selected Key Accounts
- Promote the strategy of the department to all stakeholders in the Service department (Service Operations, Service Sales, Rentals, Quality, and Administration) and throughout the Mettler Toledo organization
- Create and run Business Intelligence (BI) reports to understand past transactions for selected Key Accounts
- Create and present Power Point Presentations for the Service team for upcoming virtual and on-site customer meetings
- Focus on process improvement and continuous improvement
- Travel into the region (Gemba) as needed for customer escalations to visit customers, work with Field Service Technicians (FST’s), and to visit with Sales team members
- Manage special projects as assigned by the National Service Manager
- Identify and maintain a professional working relationship with Service Operations personnel, Service Sales Team, and Product Sales Team
What You Need to Succeed
Required Knowledge, Skills, and Abilities:
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
- Must be organized, efficient and detail oriented
- Innovative and effective problem-solver
- Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization and our customers
- Ability to handle multiple projects with changing priorities and deadlines
- Works well alone or as part of a team
- In addition to our core values all employees must follow the Code of Conduct
- Support and conform to 5S objectives
- Experience with computerized office systems and software (i.e., BI Reporting, Microsoft PowerPoint, Microsoft Excel Analytics)
- Other duties as assigned
Minimum Education / Experience Required:
- Bachelor's degree in business, Management, or technical field is preferred
- 6 years of relevant experience is required
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
