What are the responsibilities and job description for the Regional Service Manager - Key Accounts position at Mettler Toledo?
Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world's leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We'd love for you to become part of our growing team!
Essential Duties and Responsibilities :
- Provide a World Class customer experience and own the customer relationships for the selected Key Accounts
- Be the sole point of contact for assigned accounts representing their needs to ensure a positive experience and execution
- Build and manage strong, long-lasting client relationships for the selected Key Accounts as their trusted advisor
- Manage the financial performance and champion Services needed as the trusted advisor of the selected Key Accounts, subsequently driving growth within assigned accounts
- Manage all customer communications and escalations for the selected Key Accounts with a sense of urgency-ability to keep up with emails, voicemails, and meetings
- Develop a pro-active experience for Key Accounts by owning, researching, and communicating on all Completed On-site Service Visits, Future Service Needs, Parts Sales Orders (Warranty and Billable), Parts Returns (ARM's), Upgrades (Warranty and Billable), Rentals, Invoice Disputes, and Service Escalations for selected Key Accounts
- Promote the strategy of the department to all stakeholders in the Service department (Service Operations, Service Sales, Rentals, Quality, and Administration) and throughout the Mettler Toledo organization
- Create and run Business Intelligence (BI) reports to understand past transactions for selected Key Accounts
- Create and present Power Point Presentations for the Service team for upcoming virtual and on-site customer meetings
- Focus on process improvement and continuous improvement
- Travel into the region (Gemba) as needed for customer escalations to visit customers, work with Field Service Technicians (FST's), and to visit with Sales team members
- Manage special projects as assigned by the National Service Manager
- Identify and maintain a professional working relationship with Service Operations personnel, Service Sales Team, and Product Sales Team
What You Need to Succeed
Required Knowledge, Skills, and Abilities :
Minimum Education / Experience Required :
Our Offer to You
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy . If you'd like more information about your EEO rights as an applicant under the law, please click here .
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
18871
Preferred Location
Florida
Lutz
Job Type
Full-time
Legal Entity
Mettler-Toledo, LLC
1571 Northpointe Pkwy Lutz, FL 33558 United States
