Conceirge and Hotel Ambassador

Position SummaryTo ensure a hospitable and professional atmosphere throughout the entire property.  Serve all guests while providing the highest level of service in an efficient, courteous, professional manner.    A conceige ambassador attendant has superior guest service skills serving as support to front office and beverage departments. They are extremely motivated and are willing to go above and beyond to exceed guest expectations. Essential Functions: (Included but are not limited to the following)Complete all items on the daily checklistComplete all daily and weekly cleaning and organizational tasks.Attendance as scheduled is required.Greet guests upon entering the lobby with a sincere smile and welcome..Facilitate the needs of the guest such as room reservations, upselling restaurant reservations, daily requests, etc.Learn the names and personally recognize our regulars.  Possess the ability to anticipate the needs of guests, working to satisfy requests before they’ve even been made. Be very knowledgeable about the hotel & its services, local area, local events, attractions, sightseeing and cultural events Be able to prioritize job functions to best satisfy the guest. Provides the highest quality of service to guests at all times. PM shift Attendant must have alcohol knowledge Follow health, safety and sanitation guidelines for all products. Clean and maintain equipment and work area associated with the job function. Assist the restocking and replenishment of product and supplies as stipulated in the shift duties. Keeps the lounge running smoothly and does their best to make sure all guests leave satisfied. Have a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the employee handbook.  Performs all other duties deemed necessary by management.Other functions:Bartending SkillsPool AttendantReceptionist  Minimum position requirements:Ability to read and write as well as speak clearly in English. (High school diploma)Experience:Hospitality     experiences F&B     Knowledge a plus. Skills:Effective     and clear communication skills.Professional     and friendly hospitality skills.TIPs certification orother alcohol serves safe certification is required.Ability to     work with high profile guests and their demanding needs.Able to     multi-task and organize thoughts, and tasks within the same given time.Creative     food presentation and cleanliness of loungeEmbraces change in day to day tasksto create successSupports teamwork to achieve betterresults more efficientlyContributes and maintains anenvironment to go above and beyond to satisfy all guestsMakes decisions on what is best forall stakeholders, our owners, guests and associatesAbility to create distinctive,memorable experiences for your guestsComfortable with making empowereddecisionsApplies a leadership mentality andtakes charge when necessary Physical job RequirementsContinually     moving at a fast pace.Continuous     standing, bending and stretching for the full shift.Lifting     dishes, cleaning, and moving tables when needed.Some heavy     liftingPushing and     pulling of heavy carts Environment:Hearing:     Must be able to hear guest requests.Vision:  Must be able to greet guests.Speech:  Must be able to explain hotel amenities     and communicate with guests.Literacy:  Must be able to read area information     and communicate guest needs.