What are the responsibilities and job description for the Front Desk Agent - Cambria Hotel South Boston position at Meyer Jabara Hotels?
Cambria
Hotel Boston - Downtown South Boston is looking for a talent Front Desk Agent
to join our team!
Job responsibilities:
Process all guest check-ins by confirming reservations.
Assigning room, and issuing and activating room key.
Process all payment types such as room charges.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or
concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or
valet staff as needed. Supply guests with directions and information regarding
property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications.
Previous hotel experience preferred.
