What are the responsibilities and job description for the Front Office Supervisor - Cambria Hotel South Boston position at Meyer Jabara Hotels?
CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff.
Responsibilities:
Guest Services:
Welcome guests and handle check-in/check-out processes.
Respond to guest inquiries and resolve any issues promptly.
Ensure a positive guest experience through exceptional customer service.
Staff Supervision:
Lead and supervise front office staff, including receptionists and concierge.
Schedule and assign tasks to ensure efficient operations.
Conduct regular training sessions for staff development.
Administrative Tasks:
Manage reservations and monitor room availability.
Routing, Balance limit auditing.
OTA Reconciliation
Handle cash and payment transactions accurately.
Prepare reports on occupancy, revenue, and guest satisfaction.
Quality Assurance:
Ensure adherence to hotel policies and procedures.
Monitor the cleanliness and organization of the front desk area.
Conduct regular audits to maintain service quality standards.
Communication:
Liaise with other hotel departments to coordinate services.
Communicate effectively with guests and resolve any concerns or complaints.
Requirements:
Proven experience in a front office or guest service role.
Strong leadership and supervisory skills.
Excellent communication and interpersonal abilities.
Familiarity with hotel booking systems and front office software.
Attention to detail and problem-solving skills.
Availability to work flexible hours, including weekends and holidays.
