Field Support Administrator

Overview
The Field Support Administrator provides general hardware/software support for DSI, Energy Force and field E1 Systems, and customer support to our field locations in any way necessary for them to maintain day to day operations.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities

• Provide customer support to all field staff regarding all hardware and software. Issues deemed to be technical in nature are escalated to IT
• Promptly respond to phone calls, e-mails, and support tickets, using remote technology to provide assistance
• Enter all issues into reporting application for analysis by supervisor
• Process transactions from Energy Force, Petro Card and Preferred Card into E1 and locate and fix any errors
• Assist in the setup, testing, training, and cutover activities for special projects
• Support regional user groups with new technology, processes, and system enhancements including training and troubleshooting
• Work closely with field locations to ensure any issues are communicated quickly to the responsible parties
• Assist with systems training as needed
• Provide on-site support at field locations for occasional special projects.
• Develop training aids, such as manuals and handbooks
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned

Job Requirements

• High School diploma or equivalent
• Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
• Capability to learn new concepts and use technical materials
• Working knowledge of basic accounting principles
• Excellent organizational, analytical, and communication and interpersonal skills with the ability to work collaboratively in a team
• Excellent oral communication skills, including the ability to train others and present to small or large groups
• Excellent written communication skills, including the ability to convey material concisely, using proper grammar
• Ability to travel occasionally to field locations to provide on-site assistance
• Legal authorization to work in the United States
• Ability to meet company requirements including successful pre-employment drug screening and criminal background check
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.

Preferred Skills

• Associates degree or bachelor’s degree
• 1-3 years of comparable experience
• Knowledge of JD Edwards’ programs
• Ability to grasp new concepts quickly and work at a fast pace
• Ability to set priorities and goals and develop plans for achieving them

ABOUT MFA OIL COMPANY
MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.
BENEFITS
Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.

OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

• Put Customers First
• Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
• Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
• Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
• Be Tenacious
• Give Your Best – Always give your best effort and seek to improve every day.
• Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
• Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
• Lead by Example
• Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
• Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
• Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT
We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.