International Sales Support Coordinator

Classification
Non-Exempt

Job Level
Individual Contributor

Reports to
Vice President of Sales Operations

JOB DESCRIPTION
Summary/Objective

Ensure the effective and efficient pre-sale support to sales consultants to achieve sales objectives and customer satisfaction. Responsible for developing and implementing policies and procedures which will improve sales support for the business. Track and report on selling process for assigned territories. Provide prompt, courteous and effective handling of all customer requests. Primary contact for all domestic and international direct system and supplies sales activities and is instrumental in the achievement of customer satisfaction. Responsible for duties including answering phones, responding to emails and faxes from international and domestic sales manager and customer.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures the effective and efficient pre- and post-sale support to international sales consultants to achieve sales objectives and customer satisfaction.
• Assists international sales managers as requested in screening prospects, including preparing and distributing introductory information and letters to potential customers.
• Prepare, assemble and distribute system sales proposals as directed by international sales consultants using pre-approved format, product and configuration descriptions, and MRP system part numbers and prices.
• Work with finance to determine and process international capital payments (prepayments, LC, etc.)
• Work with Shipping Department to determine shipping cost estimates, requirements and specifications necessary for international imports/shipments.
• Initiate communication and interact with various personnel within customer accounts as well as field sales and service personnel to ensure that all necessary information required to enter, ship and invoice a system order is received before or concurrently with receiving the customer purchase order.
• Maintain international proposal and quote documentation including accurate and most current pricing and configuration.
• Maintain and distribute pre-approved product and configuration descriptions and other key information used by consultants in support of their selling activities.
• Input new customer and maintain current customer information Salesforce database.
• Input new customer information in MAX database
• Maintain a cohesive team environment with other functional areas to improve customer satisfaction.
• Input system and supply orders (international and domestic).
• Answer customer queue calls for orders, transfers and inquiries.
• Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new/modified product request to the responsible marketing and product management personnel.
• Schedule and quote training requests.
• Input new system information into Salesforce.
• Maintain current system information in Salesforce.
• Process inside sales orders and requests.
• Accept other responsibilities as assigned.
• Complete training as identified by standard operating procedures and procedural work instructions.
• Regular attendance is an essential job function.
• Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

Competencies/Success Factors

• Clerical/Technology
• Project/Task Management
• Results Focus/Output Orientation
• Creativity/Innovation
• Interpersonal Communication
• Team Orientation
• Problem Solving
• Strategic Skills

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

• The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, effectively communicate with others. The normal environment is quiet and typical of an open office setting.
• 75% telecommunications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling.
• Occasional lifting up to 50 lbs., occasional heavier lifting.
• Occasional pushing, pulling and handling of materials.

Travel

Very limited travel < than 5%

Required Education and Experience

• High School Diploma or GED
• 1-2 years of experience in marketing, business or related area plus experience in a sales support, customer service or marketing or equivalent experience.
• Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
• Above average computer proficiency in Microsoft Office Suite.
• Detail oriented and able to prioritize to manage many tasks at one time.
• Flexibility, adaptability and personality to be able to maintain professionalism under deadlines.

Preferred Education and Experience

• Bachelor’s degree in marketing, business or related field

Additional Eligibility Qualifications

None required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

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